Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikita Suryavanshi

2nd Floor, Ramkar Niwas, Near I-max Hospital, Kesnand Phata, Wagholi

Summary

Operations Associate at WNS Global Services Pvt Ltd. in Pune, with a strong focus on efficiency improvement and lean process improvement. Skilled in managing data analysis for driving conditions, escalating and mapping data to neural networks, and verifying critical behaviour. Experienced in assisting customers with insurance claims, providing status updates, and handling client calls for clarification of missed events.

Overview

1
1
year of professional experience

Work History

Operations Associate

WNS Global Services Pvt Ltd
Pune
03.2024 - Current
  • Manage a fusion to analyze driving conditions by sending data from clients, and escalate and map the data to an intelligence-driven neural network by verifying critical behavior.
  • Assisted customers in filing new insurance claims, and provided status updates on existing ones. Handle the client call for clarification of missed events and escalated forms.
  • Experienced in coordinating end-to-end shipping and logistics operations, including inventory management, order fulfillment, freight coordination, customs compliance, and route optimization, while utilizing WMS and TMS systems to ensure timely and cost-effective delivery.

Education

SSC -

SSC
Nashik Division

HSC -

HSC
Nashik Board

Bachelor of Arts -

Yashvantrao Chavan Maharashtra Open University
Jalgaon

Skills

  • Data analysis
  • Neural network mapping
  • Insurance claim processing
  • Customer service
  • Client communication
  • Team collaboration
  • Process mapping

Languages

English
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Timeline

Operations Associate

WNS Global Services Pvt Ltd
03.2024 - Current

SSC -

SSC

HSC -

HSC

Bachelor of Arts -

Yashvantrao Chavan Maharashtra Open University

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Nikita Suryavanshi