Nikita Thakkar
Business Support Team Supervisor
Mumbai
Summary
Effective and motivated team leader with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes. Led the team successfully through process migrations & was a key member in forming policies and hirachy for Innovisk Mumbai operations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
WTW Global Delivery and Solutions India Private Limited
Mumbai
04.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with stakeholders through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided statistical & performance feedback and coaching to team members
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Handled new hiring's and on boarding activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Analyst
WTW Global Delivery and Solutions India Private Limited
Mumbai
04.2018 - 04.2020
- Discovered root causes of problems and identified appropriate solutions.
- Performed budget management to review estimated with actual results and set realistic targets.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Optimized core processes to improve business performance and operational agility.
- Queried databases for information needed for report processing.
- Investigated system issues and implemented resolutions to reduce downtime.
- Researched and adopted new technologies to add value to existing offerings.
Analyst
WTW Global Delivery and Solutions India Private Limited
Mumbai
04.2015 - 04.2017
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Optimized core processes to improve business performance and operational agility.
- Discovered root causes of problems and identified appropriate solutions.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Senior Advisot
WTW Global Delivery and Solutions India Private Limited
Mumbai
04.2012 - 03.2015
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
Advisor
WTW Global Delivery and Solutions India Private Limited
Mumbai
08.2010 - 03.2012
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai 07.2006 - 06.2010
Skills
Leadership
Problem Solving Skills
Team Building
Daily workflow improvement
Analytical Decision Making
Communication
Adaptability
Key performance indicators
Performance improvement
Employee Evaluation
Training and Development
Excellent Communication
Knowledgeable in Insurance
Mentoring
Delegation
Feedback & Coaching
Organization
Timeline
Team Leader
WTW Global Delivery and Solutions India Private Limited
04.2020 - Current
Senior Analyst
WTW Global Delivery and Solutions India Private Limited
04.2018 - 04.2020
Analyst
WTW Global Delivery and Solutions India Private Limited
04.2015 - 04.2017
Senior Advisot
WTW Global Delivery and Solutions India Private Limited
04.2012 - 03.2015
Advisor
WTW Global Delivery and Solutions India Private Limited
08.2010 - 03.2012
Bachelor of Commerce - Commerce
Mumbai University
07.2006 - 06.2010