Nikita Valecha
Associate Manager
Gurgaon
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Associate Manager (Team Lead)- Enterprise Accounts
Shiprocket Pvt. Ltd.
04.2023 - Current
- Manage a portfolio generating ₹2.2 crore in monthly revenue, including enterprise accounts contributing over ₹7 crore quarterly, while ensuring high client satisfaction and service excellence.
- Drive upselling, cross-selling, client retention, revival, and expansion initiatives, consistently promoting value-added services (VAS) to maximize client lifetime value.
- Oversee daily client communication via email, phone, and in-person meetings, ensuring prompt resolution of issues and maintaining strong, trust-based relationships.
- Handle financial operations, including credit note (CN) management, billing oversight, and weight reconciliation, ensuring accurate account settlements and operational transparency.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
Senior Specialist
Pickrr Technologies Pvt. Ltd.
05.2021 - 03.2023
- Led the MSME client cohort after successfully managing long-tail clients for a year, overseeing 30 key accounts generating an average monthly revenue of ₹50 lakhs.
- Improved client satisfaction and retention by building strong relationships through proactive issue resolution, real-time shipment tracking support, and consistent service-level communication.
- Enhanced team and route productivity by implementing data-backed project management practices, reducing TAT and improving SLA adherence across key logistics operations.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
Business Development Associate
Collegedunia Pvt. Ltd.
01.2020 - 04.2021
- Responsible for market research and due diligence exercise to identify the potential clients for business in Pune region.
- Understanding the requirements of clients and providing them the consultation like conducting digital market research to get valuable insights about the client's digital market visibility and to promote client's brand value in multiple digital platforms like Collegedunia.
- Work closely with the stakeholders of the colleges that includes Top Management like Vice- Chancellor Dean, Director, Marketing Head, etc.
Education
MBA - Marketing
Sri Balaji University
06.2018 - 04.2020
Bachelor of Business Administration - undefined
VITS
06.2015 - 04.2018
Skills
- Client relationship building
- Cross-functional collaboration
- Account retention
- Teamwork
- Cost Optimisation
- Microsoft Office
Accomplishments
- Best overall performer for Q2, Q3 and Q4 at Shiprocket
- Best Performer for Upselling VAS at Pickrr
- Achieving M-O-M growth of clients by 2x in Shiprocket for the year 2023-24
- Onboarding High revenue accounts and handling at Collegedunia and Pickrr respectively
Timeline
Associate Manager (Team Lead)- Enterprise Accounts
Shiprocket Pvt. Ltd.
04.2023 - Current
Senior Specialist
Pickrr Technologies Pvt. Ltd.
05.2021 - 03.2023
Business Development Associate
Collegedunia Pvt. Ltd.
01.2020 - 04.2021
MBA - Marketing
Sri Balaji University
06.2018 - 04.2020
Bachelor of Business Administration - undefined
VITS
06.2015 - 04.2018
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