Hi, I’m
Nikita Verma
Meerut
Summary
Dynamic team leader with a proven track record at Cogent E Services, enhancing writing scores by 40% through effective training and mentorship. Proficient in data analysis and adept at fostering teamwork, I excel in driving organizational success through strategic problem-solving and meticulous attention to detail. Forward-thinking Team Leader with strong drive for achieving team excellence and fostering collaborative work environment. Proactive in identifying opportunities for team growth and development, ensuring tasks are completed efficiently and effectively. Assertive communicator with talent for motivating and guiding team members to reach their full potential. Dedicated to creating inclusive and dynamic work culture that promotes innovation and success.
Overview
2
years of professional experience
2018
years of post-secondary education
2
Languages
Work History
Credkar Finance ServicesMEERUT, UTTAR PRADESH
Team Leader
11.2024 - 05.2025
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Cogent E Services Pvt Ltd
Team Leader
08.2023 - 10.2024
Job overview
- Handling product details with Clients Customers about Vodafone, Idea, Services.
- Sharing aligned Training / Demo details with the fresh clients & agents.
- Recognized as the fastest trouble shooter for the process related queries problem solving & excellent people management skill.
- Possess excellent communication interpersonal analytic relationship management and a dynamic & hard working go better with abilities to accept challenges & delivery result Ability to innovate & adapt to new situation.
- Giving Support to client’s agents during the planned day performance & targets.
- Coordination with backend & quality department regarding the smooth conduction of work & tailored achievements of target.
- Swiftly handling dynamic barriers to achieved the target performance.
- Totally experience 2.1 year.
Cogent E Services Pvt LtdMEERUT, UTTAR PRADESH
Customer Service Associate
01.2023 - 08.2023
Job overview
- Maintaining Quality Performance of the aligned team by listening their problems grievances by giving them best resolution.
- Organizing briefing for the team to inform & guide them about latest changing or new plane policies regarding the process.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Trishla devi kanohar lal Balika Inter College
High School
Seth B.K Maheshwari
Intermediate
J.P College
BBA
Skills
Microsoft Office Suite
Disclaimer
The information stated above is true to the best of my knowledge.
Personal Information
- Father's Name: Mr. Ved Prakash
- Date of Birth: 11/05/03
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Team Leader
Credkar Finance Services
11.2024 - 05.2025
Team Leader
Cogent E Services Pvt Ltd
08.2023 - 10.2024
Customer Service Associate
Cogent E Services Pvt Ltd
01.2023 - 08.2023
Seth B.K Maheshwari
Intermediate
01.2020
J.P College
BBA
01.2023
Trishla devi kanohar lal Balika Inter College
High School
01.2018
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