Summary
Overview
Work History
Education
Skills
Certification
Interests
AccountManager
Nikshubha Goswami

Nikshubha Goswami

Operations Manager
Bhilwara

Summary

Experienced Program and Operations Manager skilled in managing functional operations and projects related to service delivery. Advanced understanding of organizational strategies, financial management, procurement and contracting. Accomplished and goal driven executive offering more than 5+ Years' extensive experience with Business Operations Management.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Program Delivery Manager

WizKlub Learning Pvt Ltd (A Unit of Infinity Learn)
Bengaluru
04.2022 - Current
  • Impact Business Out from 5% to 13% improvement in conversion
  • Identified program obstacles and communicated possible impacts to team.
  • Leveraged project management processes and automation tools to define and execute projects.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Participated in pilot tests and revised programs based on feedback and results.

Category Associate

Unacademy
Bangalore
05.2021 - 12.2021
  • Maintain Individual Performance Metrics- Explored different
    corners of Data Analysis and worked over multiple Analytical Reports
  • Played Role of a Core Team Member and acted as Interim Team Lead of 6+ Members in absence of Managers
  • Conducted Category Webinars for Educator Training
  • Resolved problems, improved operations and provided exceptional service
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Business Analyst

MYYOGATEACHER INDIA PVT LTD
Bengaluru
02.2019 - 05.2021
  • Overshoot the Quality to 97.4% 5 Stars Ratings in 1on1 and 94% 5 Stars Rating in Group Yoga Sessions
  • Onboard 90+ Service Providers (Yoga Teachers) within 6
    months accommodating diversified customer needs
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions
  • Member Success Team- Developing Processes for Effective Workflow.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.


Operations Coordinator

DT Innovative Group
Bhilwara
03.2017 - 01.2019
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Oversaw day-to-day operations of large teams across several sites.
  • Worked Closely with Assisting Sales from B2B platforms like India Mart, to expand Business Relations.
  • Awarded as Most Promising Employee of the Organization
  • Reviewed operations reports to understand numbers and trends.

Education

MBA - Business Management

NMIMS GLOBAL ACCESS FOR CONTINUING EDUCATION
Jaipur
04.2021 - Current

BBA - Management

M.D.S UNIVERSITY
AJMER
04.2017 - 06.2020

High School Diploma -

Sophia Girl's School
Bhilwara
04.2016 - 05.2017

Skills

    Budget coordination

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Certification

Microsoft Excel

Interests

Mythological Research and Writing

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Nikshubha GoswamiOperations Manager