Mythological Research and Writing
Nikshubha Goswami
Operations Manager
Bhilwara
Summary
Experienced Program and Operations Manager skilled in managing functional operations and projects related to service delivery. Advanced understanding of organizational strategies, financial management, procurement and contracting. Accomplished and goal driven executive offering more than 5+ Years' extensive experience with Business Operations Management.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Program Delivery Manager
WizKlub Learning Pvt Ltd (A Unit of Infinity Learn)
Bengaluru
04.2022 - Current
- Impact Business Out from 5% to 13% improvement in conversion
- Identified program obstacles and communicated possible impacts to team.
- Leveraged project management processes and automation tools to define and execute projects.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
Category Associate
Unacademy
Bangalore
05.2021 - 12.2021
- Maintain Individual Performance Metrics- Explored different
corners of Data Analysis and worked over multiple Analytical Reports - Played Role of a Core Team Member and acted as Interim Team Lead of 6+ Members in absence of Managers
- Conducted Category Webinars for Educator Training
- Resolved problems, improved operations and provided exceptional service
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Business Analyst
MYYOGATEACHER INDIA PVT LTD
Bengaluru
02.2019 - 05.2021
- Overshoot the Quality to 97.4% 5 Stars Ratings in 1on1 and 94% 5 Stars Rating in Group Yoga Sessions
- Onboard 90+ Service Providers (Yoga Teachers) within 6
months accommodating diversified customer needs - Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Member Success Team- Developing Processes for Effective Workflow.
- Assessed business requirements to forecast annual budgetary operational costs.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Operations Coordinator
DT Innovative Group
Bhilwara
03.2017 - 01.2019
- Introduced new methods, practices and systems to reduce turnaround time.
- Oversaw day-to-day operations of large teams across several sites.
- Worked Closely with Assisting Sales from B2B platforms like India Mart, to expand Business Relations.
- Awarded as Most Promising Employee of the Organization
- Reviewed operations reports to understand numbers and trends.
Education
MBA - Business Management
NMIMS GLOBAL ACCESS FOR CONTINUING EDUCATION
Jaipur 04.2021 - Current
BBA - Management
M.D.S UNIVERSITY
AJMER 04.2017 - 06.2020
High School Diploma -
Sophia Girl's School
Bhilwara 04.2016 - 05.2017
Skills
Budget coordination
Performance monitoring
Documentation proficiency
Program leadership
Project Management
Data analysis
Quality assurance
Vendor management
Strategic planning
Operations management
Tableau
Zira
LMS
MS Excel MS Word
Certification
Microsoft Excel