Summary
Overview
Work History
Education
Skills
Interests
Timeline
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NIKUNJ KUJUR

Senior customer service executive
Bengaluru,KA

Summary

Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 2 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.

Overview

2
2
Languages
8
8
years of post-secondary education
2
2
years of professional experience

Work History

Senior Customer Service Executive

FIRSTSOURCE
BANGALORE, KARNATAKA
03.2019 - 03.2021
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered multi-line phones and email and used active listening skills to assess customer issues and challenges.
  • Handled 100 calls and escalation to address customer inquiries and concerns.

Education

BTECH - Computer Science

GIET
BHUBANESHWAR
06.2011 - 05.2015

CBSE - SCIENCE,HIGH SCHOOL

VIKAS EDUCATIONAL INSTITUTE
VIZAG
06.2009 - 03.2011

SCHOOL - 10TH

SAINT MARY'S SCHOOL
ROURKELA
06.2006 - 03.2009

Skills

    Complaint resolution

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Interests

Music

Dance

Painting

Timeline

Senior Customer Service Executive

FIRSTSOURCE
03.2019 - 03.2021

BTECH - Computer Science

GIET
06.2011 - 05.2015

CBSE - SCIENCE,HIGH SCHOOL

VIKAS EDUCATIONAL INSTITUTE
06.2009 - 03.2011

SCHOOL - 10TH

SAINT MARY'S SCHOOL
06.2006 - 03.2009

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NIKUNJ KUJURSenior customer service executive