Nikunj Makavana
Gandhidham
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Clearship Forwarders pvt ltd
Gandhidham
10.2023 - Current
- Placing booking as per SOP provided by the sales team.
- Preparing CS in company software (SMS).
- Booking issue to the customer with cutoff details.
- Passing shipping instructions to the docs team.
- Audited invoices from vendors for accuracy before processing payments.
- Passing billing instructions to the billing team.
- Taking payment, follow up with the customer.
- BL is being released to the customer.
- Doing CHA-related work, like VGM, Form 13, and SB handover in the Odex portal.
- Taking Quote from CFS for docs & Buffer container stuffing.
Sales Support Executive
Fortune Inc
Gandhidham
12.2021 - 09.2023
- Taking inquiry from the sales team.
- Finding the competitive prices of various ports.
- Booking placement in various lines, online, and manually.
- Transport planning, as per shipper cargo readiness.
- Preparing a job in the Logysys software.
- Sending documents to the designated team for further document processing.
- Tracking container loading status, preparing invoice, and sending to customer.
- BL / Documents released to the customer.
Customer Service & docs
Lancer container lines Ltd
07.2019 - 12.2019
- Booking placing.
- Submit shipping instruction to carrier.
- BL draft approval from the customer.
- System update.
- Invoice preparing.
Documentation Executive
Accuracy Shipping Ltd
Gandhidham
11.2016 - 07.2019
- Container pickup planning.
- Document follow-up with the shipper.
- Send documents for shipping bill preparation.
- VGM / FORM 13 / shipping bill submit in Odex.
- Preparing the BL draft and sending it to the booking party.
- Preparing and issuing of Certificate of Origin.
Education
B.Com -
Raja Bhai Patel College of Commerce & Economics
Adipur07-2016
12th -
GSHEB Board Gujarat
01.2012
10th -
GSHEB Board Gujarat
01.2010
Skills
- Confident, hardworking, dedicated, and sincere; well-versed, open to new ventures and ideas, and good communication skills
- Freight management
- Billing accuracy
- Shipment tracking
- Order processing
- Time management
- Customer queries
- Email management
Languages
Language Known: Hindi, Gujarati and English.
Languages
Gujarati
First Language
Hindi
Elementary
A2
English
Elementary
A2
Personal Detail:
- Date of Birth:29 Dec,1994.
- Marital Status: Married.
Timeline
Customer Service Executive
Clearship Forwarders pvt ltd
10.2023 - Current
Sales Support Executive
Fortune Inc
12.2021 - 09.2023
Customer Service & docs
Lancer container lines Ltd
07.2019 - 12.2019
Documentation Executive
Accuracy Shipping Ltd
11.2016 - 07.2019
B.Com -
Raja Bhai Patel College of Commerce & Economics
12th -
GSHEB Board Gujarat
10th -
GSHEB Board Gujarat