Nikunja Bihari Pradhan

Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add value assets to your esteemed organization as an active member.

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Priorities and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Printer, scanner, Plotter problem resolve
• Conduct electrical safety checks on computer equipment.
• Remote support Team viewer, tight vnc, Any desk, Ammyy admin etc.…
• Monthly basic Outlook Archive backup, outlook problem Trouble shoot.
• Video conference support polycom IP video call, Lync video call etc……

• I am an experienced and knowledgeable Information Technology seeking to contribute my training and acquired skills within a Tier-1 technical support and/or customer support role. I work well independently as well as in group settings where I am skilled at contributing to the team. I am adept at providing all facets of computer support such as troubleshooting, installations, and maintenance. I also possess in-depth knowledge of numerous software packages and operating systems and have a keen understanding of how they interact with other systems.
• My previous customer support position made me skilled in providing customer and end-user customer support and I am able to remain calm in difficult situations. Additionally, my training equipped me to easily identify and resolve broad-based technical issues and concerns regarding the latest advancements. I also possess excellent communication and presentation skills.

• 1. Responsible and honest.
• 2. Time bounded and eager to know the new things.
• 3. Able to work individual as well as in group.
• 4. Excellent communication skills in writing and verbal both.