Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Niladri Chakraborty

Niladri Chakraborty

Implementation Manager
Kolkata

Summary

  • 4+ years of total experience, with 3+ years in Implementation and project management.
  • Have experience in multiple domains like Edutech, CRM, Banking, Conversational Intelligence, and Conversation Intelligence.
  • Experienced in Enterprise and SMB Project Implementation, along with hands-on knowledge of chatbot integrations, API integration, Salesforce B2B, Ccaas (Five9, NICE, Twilio, Gladly, and Zendesk) integration and implementation.
  • Well-versed with other software/tools like JIRA, Confluence, Churnzero, and Rocketlane

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Implementation Manager

Observe.ai
Bangalore
11.2022 - Current
  • Guided 8+ client tech team with end to end integration and implementation Process.
  • Worked on Planning and consulting with clients teams on use cases and solutions with 90 % accuracy.
  • Ensuring continuity between Sales and Customer Success. Project Management skills - project plans, reporting, handling development teams.
  • Worked on Ccaas Implementation, across Genesys , Five9 , NICE , Gladly and Zendesk.
  • Has strong knowledge of software integrations like Zendesk, Salesforce, Freshdesk, and Churnzero.
  • Managed USA, Middle East Asia, and Australian clients integration and onboarding process
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.

Implementation Manager

Verloop.io
Bangalore
03.2022 - 11.2022
  • Guided 13+ client tech team through integration process.
  • Planning and consulting with clients marketing team on use cases and solutioning with 90 % accuracy.
  • Ensuring continuity between Sales and Customer Success.
  • Project Management skills - project plans, reporting, handling development teams
  • Has strong knowledge of Rest/Soap APIs, 3rd party software integrations like Zendesk, Salesforce, Freshdesk etc.
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution with average 4.5+ rating throughout service.
  • Managed India & Middle East Asia client integration and onboarding process
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand

Associate Consultant

Acidaes Solutions
Noida
10.2020 - 03.2022
  • Contributed in Delivering CRM Product for Banking clients based out of US & Canada geography
  • Successfully emphasized 4 end-to-end project implementation and delivery
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations, which resulted in 110% growth in customer retention and process improvement.
  • Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
  • Led various projects under guidance and supervision of chief consultant.

Associate Software Engineer

Perfectice Eduventure Pvt. Ltd.
Noida
09.2019 - 09.2020
  • Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
  • Checked configuration files and logs to uncover root causes of problems.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Conducted system analysis and implementation to maintain and improve computer systems.

Education

Bachelor of Technology - Computer Science Engineering

Kalinga Institute of Industrial Technology
Orissa, India
07.2016 - 03.2020

Skills

    Rest APIs

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Certification

  • Information Security- Protecting the Server and Client

Timeline

Implementation Manager

Observe.ai
11.2022 - Current

Implementation Manager

Verloop.io
03.2022 - 11.2022
  • Information Security- Protecting the Server and Client
11-2020

Associate Consultant

Acidaes Solutions
10.2020 - 03.2022

Associate Software Engineer

Perfectice Eduventure Pvt. Ltd.
09.2019 - 09.2020

Bachelor of Technology - Computer Science Engineering

Kalinga Institute of Industrial Technology
07.2016 - 03.2020

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Niladri ChakrabortyImplementation Manager