Niladri Sharma

• Implements operational plans and drives achievement or surpassing of sales objectives for assigned territory.
• Leveraged extensive knowledge of Alcon products and diverse therapy areas to forge strong customer relationships and elevate impactful clinical discussions.
• Executed strategic call plans targeting medical experts in customer and academic fields, selecting contacts to ensure message relevance and adapting communication frequency to align with stakeholder needs for improved engagement.
• Refined strategies and communication methods during sales calls to fulfill customer expectations.
• Cultivated and sustained robust client relationships to elevate customer satisfaction and loyalty.
• Formulated strategic account plans to enhance revenue growth and realize business objectives.

Role: Assistant Manager-Service from April 1, 2017 to July 6, 2018.

Role: Senior service engineer title from 31st May 2013 to 31st March 2017

Role: Service engineer role held from May 9, 2011 to August 4, 2012

• Executes business plans and drives achievement or exceeding of accessories, consumables and service AMC/CMC sales targets for assigned territory.
• Executed business plans, achieving or exceeding sales targets for accessories, consumables, and service AMC/CMC in assigned territory.
• Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
• Identified technical issues in assigned accounts, ensuring complete customer satisfaction throughout the sales process.
• Establish and maintain strong relationships throughout the service cycle.
• Established and maintained strong relationships with clients throughout the service cycle.

• Basic troubleshooting, installation, maintenance and service repair needs on designated surgical Equipments like Light source, insufflators, pump systems, motor systems, camera systems and hand instruments.
• Identified technical issues of assigned accounts, ensuring customer satisfaction throughout the sales process.
• Performed preventative maintenance on surgical equipment.
• Executed business plans to achieve and exceed service spares and service AMC/CMC sales targets for assigned territory.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintained daily communications with customers to ensure timely resolution and follow-up, enhancing customer satisfaction.

• Executed installations and qualifications for diagnostic equipment to ensure optimal performance and compliance.
• Attending all Maintenance calls of Instruments.
• Responsible for presentations, team sales calls and other duties like promoting products, creating good working and trust relationships, fielding questions and many more.
• Helped in technical setup. Also responsible for providing detailed reports of overall behavior of users.
• Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction.
• Conducted routine maintenance and repairs on medical devices, enhancing reliability and safety standards.