Nilanjan Das

Incident management profile.

Dealt with Priority 3 tickets.

Complex and escalated issues solved.

Office 365 global admin management.

Maintained SLA and solved tickets in timely manner.

• Working as L3 engineer in office 365 and windows administration
• Maily instrumental in taking care of escalated tickets from L1 and L2
• Testing, implementation and deployment of exchange online
• Support single sign on using ADFS and Multi factor authentication services
• Perform scripting administration tasks using Microsoft Powershell
• Ensured team meets SLA on daily basis
• Troubleshoot active sync issues with mobile devices
• Troubleshoot issues with Microsoft Teams
• Create security and distribution groups through active directory
• Working with Microsoft 365 product owner to design and deploy new Microsoft 365 solutions like Teams, Microsoft Planner, Microsoft Power automate
• QUALIFICATIONS Btech in Computer Science

• Worked as a system administrator and advising end users on Microsoft 365 issues
• Provide technical support to tickets raised by helpdesk
• Worked as a L1 engineer and supported users in installation and configuration of
• Microsoft 365 applications
• Troubleshoot applications like one drive, one note, word, teams, outlook in case of technical issues
• Process Executive
• Working as a Windows Administrator
• Functional area was powershell,remote desktop services, virtualization, wmi, winrm, task scheduler, event scheduling, windows installer, active directory, group policy management, high availability clusters, hyper-V, server manager
• Worked in Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, 2016 Worked in ssl certificates, rds licensing
• Solved L1 tickets, Made sure SLA is met on all tickets
• Complete voice process where calls where made outbound
• Office 365 suite configuration
• Deep understanding of exchange administration
• Configuration of one drive for users.

• Worked as a Senior Windows Administrator Expert troubleshooting in Windows server 2003, 2008, 2008 R2, 2012, 2016, 2019 Solved L2 and L3 tickets Active directory configuration Windows Backup & NT Backup, Storage (RAID, SAN, NAS
• Disks), Windows Clustering, Windows Deployment (RIS, WDS), Virtual PC, Virtual
• Server, Hyper-V, Troubleshooting Blue Screens and Windows registry
• Monitored on the working of junior support engineers
• Worked in DNS, DHCP, WINS, TCP/IP, IP sec
• Wireless, Server Message Block, IAS, Network Load balancing, Routing and Remote access and Analyzing Network traces (Netmon, WireShark, etc.)
• Ability to use powershell to research and perform activities related to exchange, one drive and teams administration
• One drive permission issues and other one drive mapping related issues.

Solved l1 issues in a priority basis.

First point of contact for the customers.

Solved cases in timely manner.

Worked with basic troubleshooting issues with windows laptops.