Nilanjan Maduli
Egra
Summary
Results-driven Senior Transaction Officer specializing in operational management and customer service. Led initiatives in transaction processing and issue resolution, enhancing team performance and customer satisfaction through innovative solutions and effective training. Focused on driving results and promoting a collaborative work environment.
Overview
3
3
Languages
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Senior Transaction Officer
SMFG INDIA Credit Co.Ltd.
EGRA
10.2023 - Current
- Processed disbursement requests for various departments and vendors.
- Managed daily operations to ensure efficient workflow and productivity.
- Resolved customer issues by identifying needs and offering effective solutions.
- Managed customer inquiries and resolved issues efficiently.
- Operated cash register and processed customer transactions efficiently.
- Trained new employees on best practices and company protocols.
- Coordinated office activities to ensure smooth daily operations.
Transaction Assistance
HDFC Bank
EGRA
06.2021 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Physics, Chemistry, Mathematics
Egra SSB College
Egra , India 07.2017 - 07.2019
Balighai F D High School
Balighai, IndiaSkills
- Transaction processing
- Loan Processing
- Operational management
- Issue resolution
- Customer service
- LMS
- CAS
Languages
English
Upper Intermediate (B2)
B2
Bengali
First Language
Hindi
Advanced (C1)
C1
Timeline
Senior Transaction Officer
SMFG INDIA Credit Co.Ltd.
10.2023 - Current
Transaction Assistance
HDFC Bank
06.2021 - 09.2023
Bachelor of Science - Physics, Chemistry, Mathematics
Egra SSB College
07.2017 - 07.2019
Balighai F D High School