Magisha VD

• Operational Excellence: Processed high-volume insurance transactions with 100% quality and efficiency across multiple queues.
  Quality Assurance: Conducted internal Quality Control (QC) on 20% of processed files to ensure 100% delivery standards for clients.
  Leadership & Training: Supervised and mentored new hires on transaction guidelines; authored and updated Standard Operating Procedures (SOPs) to align with industry regulations.
  Audit & Compliance: Prepared comprehensive documentation for internal and external audits, resulting in zero non-compliance findings.
  Reporting: Delivered daily, weekly, and monthly workflow analytics and facilitated Root Cause Analysis (RCA) sessions for onshore management.
• Key Project Portfolio:
  Private Clients Property: Managed quotations and renewals via Salesforce and Ultima for UK/Ireland markets.
  LP Data Cleansing: Led large-scale data migration and error correction for property databases.
  Motor Loss History & Ratio: Analyzed claims history and loss run generation in compliance with GDPR regulations.
  Worker’s Comp Rating: Classified employee roles into NCCI/State class codes based on workplace risk.

Commercial Motor Policy Servicing ( DMV Reporting & MVR): Focusing on the lifecycle of insurance policies for business- owned vehicles for US clients.Managing complex fleets and ensuring that businesses remain compliant with transport regulations.
* Core Responsibilities:
Endorsement, Mid-term Adjustments ( MTA's), Renewal management, motor Policy documentation and premium calculations.

• Risk Evaluation: Utilized Agency Management Systems (AMS) to evaluate insurance policies, identifying risk factors for both policyholders and carriers.
• Document Integrity: Conducted rigorous policy reviews against proposals and binders, identified variances and executed necessary revisions for carrier submission.
• Loss Run Management: Managed the end-to-end loss run process, including requesting historical reports from brokers and insurers and analyzing data to support insurance renewals.
• Claims Reporting: Prepared comprehensive claims reports and maintained proactive communication with underwriters regarding data availability and risk insights.
• Team Management: Planned and delegated daily and weekly workflows, ensuring optimal resource allocation and meeting all delivery timelines.
• Performance Reporting: Delivered daily, weekly, and monthly performance metrics to onshore clients and senior management via Outlook, maintaining high transparency.
• Quality Control: Spearheaded internal Quality Control (QC) audits on 10% of team-processed files to ensure adherence to industry standards and accuracy.
• Process Optimization: Authored and maintained Standard Operating Procedures (SOPs), identified process gaps and facilitated Root Cause Analysis (RCA) to drive continuous improvement.
• Training & Development: Mentored team members and facilitated targeted training sessions to close skill gaps and improve overall team productivity.

• Tutored 1st to 3rd grade students in English language skills, focusing on grammar and vocabulary
• Developed personalized lesson plans to meet individual student needs and learning preferences.
• Facilitated engaging discussions to enhance students' confidence.
• Utilized various educational tools to support interactive learning.