NILANJAN MUKHERJEE

Howrah

Summary

Seasoned Office 365 System Administrator with 2+ years background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Also a Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

years of post-secondary education

Work History

Office 365 Administrator/Technology Architect

Tata Consultancy Services Pvt Ltd

7 2022 - 1 2024

Reduced downtime for users with proactive monitoring and maintenance of Office 365 environment.
Migrated the one drive data using sharegate tool
Troubleshooted the post migration email delivery issue via Azure Intune Portal for management of smartphones and other mobile devices
Pushed applications to laptop/desktop using SCCM through active directory group
Worked on user management like creating accounts setting attributes, reset password, disable and enable users accounts
Created Shared mailboxes

Java Developer

Tata Consultancy Services

12.2021 - 04.2022

Designed and developed forward-thinking systems that meet user needs and improve productivity.
Worked with business teams to understand needs and address production questions.
Mentored junior developers on best practices in Java programming, enhancing team skills and knowledge base.
Contributed in successful completion of projects by meeting tight deadlines and delivering high-quality code.
Managed over 50 customer calls per day.
Set up scripts, test case and automation protocols.

Education

Bachelor of Computer Science - Computer Science

Dr Sudhir Chandra Sur Institute of Technology

08.2018 - 07.2021

Diploma - Computer Engineering

Budge Budge Institute of Technology

06.2015 - 06.2018

Skills

JavaScript

HTML

PowerShell scripting(Primary)

Effective Communication

Office 365 monitoring

Office 365 troubleshooting

O365 Graph API

MS Active directory

Microsoft Azure Intune

Azure Active directory

Accomplishments

Implemented High-Performance Financial Application, Spearheaded the development of a high-performance financial application, leading to a 20% improvement in transaction processing speed.
Directed and facilitated team initiatives in an Agile setting, Ensuring alignment with strategic goals and sprint timelines; integrated customer feedback loops, resulting in a 15% increase in customer satisfaction scores and repeat business.
Cooperated with project managers to design and implement scalable solutions for 12 projects.
Reworked applications to meet changing market trends and individual customer demands, improving revenue by 30%.
Implemented custom scripts using PowerShell to automate repetitive tasks within the Office 365 environment.
Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
Facilitated seamless adoption of Teams as a communication tool throughout the organization through user training and support.
Reviewed and integrated all application requirements, including functional, security, integration, performance, quality and operations requirements.
Reviewed and integrated the technical architecture requirements.
Provided input into final decisions regarding hardware, network products, system software and security

Timeline