Nila S Ajay
Product owner With 10 Years Of Airline Travel Domain Expertise
Bangalore
Summary
Experienced product management professional well-versed in Agile and Scrum methodologies and principles of product development. Comfortable making key decisions for team to move products efficiently through pre-production and production timelines. Expertise in airline domain business enhancement activities and development tools .
Certification in product management - IIM Kozhikode (in progress)
expected completion date : Aug 2024
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Technical Product Owner:NDC-Airline Integration
Dyninno India LLP
01.2023 - Current
- Uniting technological needs from business areas to plug in NDC content from various providers/aggregators to existing travel booking system.
- Handling the product analysis for implementation of end to end travel booking flow in the B2B and B2C business models.
- Responsible for deriving Product roadmap,NDC Integrations, Ensure Cross functional Collaboration ,Stake holder Management ,Liaising with Airlines and Aggregators.
- Played a key role for MVP launch (Shop to Booking+Void refund) and Operational readiness assessment for Servicing of NDC content for the organization
- Manage and support Operations there by ensure BAU
- Maintaining product backlog and driving the sprint using SCRUM methodologies
- Requirement gathering
- Fit and gap analysis
Product Definition Analyst (Lead BA)
Amadeus Labs
05.2022 - 12.2022
- Responsible for maintaining shopping, pricing and order management APIs in NDC world with 30+ different NDC content providers
- Middleware stabilization by handling gaps from various NDC providers and keeping Travel APIs (1A) unchanged
- Sole responsible product owner to create/maintain product backlogs
- Point of contact for stakeholders to communicate new requirements and implementation plans
- Performed study and gap analysis of requirements and formulate solution/logic for implementation
- Plan development and validation by continuous interaction with Dev and QA team
- Defining the user stories for the development team.
- Verification of the QA test cases and ensure the test coverage.
- Work with development team to define and implement customer change requests to enhance product functionality.
- Analyzing gaps in APIs ,defining solutions and coordinating Dev and QA team to fix gaps and map APIs to existing system.
- Documentation of technology implementation strategies and business flows.
- POC for internal and external stakeholder communications.
- Support development team in generation of technical requirements and product documentation to achieve process commonality.
Product Owner
IBS software pvt ltd
01.2018 - 02.2022
- Managing SDLC activities of flight operations module for Emirates, Oman air, British airways, Virgin and Malaysian airlines.
- Worked as Onsite UAT coordinator /Scrum master for Emirates IT Dubai office and done end to end testing coordination of their Maintenance update automation system implementation
- Performed as business analyst – scrum master for Defect mapping module of LATAM airlines from requirement gathering to sprint planning ,retrospect and release management.
- Strong and effective communicator, main point of contact for customers
- Plan, assign and monitor work tasks for optimum team efficiency using agile Methodology.
- Handling flight operations module for 6 different airlines
Technical Business Analyst
IBS Software pvt ltd
01.2016 - 02.2018
- Well versed in Agile Methodology and have experience as scrum master in handling scrum team for 10 sprints
- Excellent Airline Domain knowledge.
- Performed in requirement Capture and design of various modules of IFC application
- Implementation of fit and gap analysis , impact analysis and feasibility study
- Increased productivity by preparing strong BRS,SRS and FRS documents
- Creation of user stories and defining acceptance criteria
- Involve in QA, security and UAT testing
Software Developer
IBS software pvt tld
11.2014 - 01.2016
- Implemented new Modules for flight operations.
- Increased productivity by Supporting and Bug fixing of applications for 6 different customers.
- Testing of various modules.
- Customer Support for British Airways, Emirates, Oman Air,Virgin Atlantic, Malaysian and Jet Airways.
Education
Certified Product Manager -
Indian Institute of Management
Kozhikode 11.2023 - Current
Bachelor of Technology - Electronics and communication Engineering
LBSITW Poojappura
Trivamdrum 01.2010 - 01.2014
Higher Secondary - Computer Science
GGHSS Cottonhill
Trivandrum 04.2008 - 03.2010
Skills
Product management
Business and technical analysis
Scrum methodology,Agile frameworks
Technical Training Leadership
Technical Specification Analysis
PowerBi, R scripting
SoapUI, Postman
Jira, confluence
Oracle,postgreSQL
Unix,windows,Linux
Product development
Client communication
Net,C,Angular,AWS
Customer Support
Accomplishments
- PMP basic certification
- Achieved customer champ award from Emirates IT team in 2020
- Achieved team champ award in the airline operations Lob in 2018
Timeline
Certified Product Manager -
Indian Institute of Management
11.2023 - Current
Technical Product Owner:NDC-Airline Integration
Dyninno India LLP
01.2023 - Current
Product Definition Analyst (Lead BA)
Amadeus Labs
05.2022 - 12.2022
Product Owner
IBS software pvt ltd
01.2018 - 02.2022
Technical Business Analyst
IBS Software pvt ltd
01.2016 - 02.2018
Software Developer
IBS software pvt tld
11.2014 - 01.2016
Bachelor of Technology - Electronics and communication Engineering
LBSITW Poojappura
01.2010 - 01.2014
Higher Secondary - Computer Science
GGHSS Cottonhill
04.2008 - 03.2010