Summary
Overview
Work History
Education
Skills
Languages
Previousname
Personal Information
Accomplishments
Timeline
Generic

Nileaysh Ramesh Ghutka

Mumbai

Summary

Dynamic leader with extensive experience at Real Estate Industry, specializing in inter-department collaboration and proficient in SFDC and SAP CRM systems. Recognized for enhancing customer relations and team performance through exceptional negotiation and conflict resolution abilities, leading to substantial improvements in customer satisfaction. A proven track record of driving team efficiency while showcasing adaptability and effective multitasking skills.

Overview

18
18
years of professional experience

Work History

Customer Relations Manager

Godrej Properties Ltd
Mumbai
02.2023 - 09.2024
  • Maintained comprehensive records of customer interactions and transactions.
  • Assisted customers with inquiries via telephone, email, or online chat.
  • Analyzed data from CRM systems to identify trends in customer service needs.
  • Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
  • Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
  • Resolved escalated customer service issues in a timely manner.

Customer Relationship Manager

L&T Realty Ltd
Mumbai
03.2022 - 02.2023
  • Cultivated strong relationships with customers by providing personalized attention.
  • Responded promptly to emails, phone calls, and other forms of communication from customers.
  • Provided guidance to junior members of the team regarding tasks related to customer relations management.

Customer Relations Manager

Lodha Developers Ltd
Mumbai
07.2018 - 03.2022
  • Monitored customer service standards to ensure high levels of customer satisfaction.
  • Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
  • Assisted customers with inquiries via telephone, email, or online chat.
  • Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Coached and motivated new employees, driving performance development within team.

Team Manager

J P Morgan Chase & co.
Mumbai
04.2017 - 06.2018
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.

Team Leader Manager

Tech Mahindra Business Services Ltd
Mumbai
02.2010 - 02.2017
  • Provided guidance, coaching, and feedback to team members.
  • Organized team meetings to discuss progress and challenges.
  • Created and maintained a positive work environment for employees.
  • Implemented new processes and procedures as needed.

Senior Service Advisor

Intelenet Global Services Ltd.
Mumbai
01.2009 - 01.2010

Senior Customer Service Representative

IBM Daksh Business Services Ltd
Mumbai
04.2006 - 01.2009

Education

Bachelor of Commerce - Accounting

Mumbai University
Mumbai
04.2006

Skills

  • Inter-department collaboration
  • Delinquency monitoring
  • SFDC and SAP CRM system proficiency
  • Customer Relations
  • Client onboarding
  • Negotiation
  • Multitasking Abilities
  • Conflict Resolution
  • Adaptability

Languages

  • Gujarati, First Language
  • Hindi, Upper Intermediate (B2)
  • Marathi, Intermediate (B1)
  • English, Proficient (C2)
  • Sindhi, Intermediate (B1)

Previousname

Nilesh Ramesh Ghutka

Personal Information

Hobbies: Cricket, Chess, Started reading again, Music, Movies, Wandering, Foodie

Accomplishments

  • Interest collected worth INR 2,00,00,000 in a single financial year
  • Best Knowledge Coach for the Year at Tech Mahindra (2013)
  • Best Collection team for Q4 of FY 2023-24

Timeline

Customer Relations Manager

Godrej Properties Ltd
02.2023 - 09.2024

Customer Relationship Manager

L&T Realty Ltd
03.2022 - 02.2023

Customer Relations Manager

Lodha Developers Ltd
07.2018 - 03.2022

Team Manager

J P Morgan Chase & co.
04.2017 - 06.2018

Team Leader Manager

Tech Mahindra Business Services Ltd
02.2010 - 02.2017

Senior Service Advisor

Intelenet Global Services Ltd.
01.2009 - 01.2010

Senior Customer Service Representative

IBM Daksh Business Services Ltd
04.2006 - 01.2009

Bachelor of Commerce - Accounting

Mumbai University

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Nileaysh Ramesh Ghutka