Nilendra Rajawat
Gurgaon
Summary
Collaborative leader with 4+ years of experience in Customer Success and Account Management roles. Dedicated to partner with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Success Executive
Cint Group AB
10.2019 - Current
- Maintain relationships with high priority accounts and ensuring optimise revenue within timelines.
- Promote and encourage implementation of paid Cint AB features across assigned customer portfolios.
- Help with client onboarding & training and make sure that the optimal support is provided overall.
- Responsible for revenue retention and growth through contract renewals and implementation of new applications and services.
- Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
Business Development Executive
Byjus Think And Learn
11.2018 - 04.2019
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Achieved or exceeded company-defined sales quotas by 50% for 3 consecutive quarters
Education
Bachelor of Technology - Mechanical Engineering
Dehradun Institute of Technology
Dehradun, India04.2018
High School - PCM
Neerja Modi
Jaipur, RJ03.2014
Skills
- Strategic Planning
- Client Relations
- Client Onboarding
- Customer Account Management
- Training and Mentoring
- Key Accounts Development
- Customer Retention
- Customer Needs Assessment
- Negotiation Tactics
- Pipeline management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Japanese
Beginner (A1)
Timeline
Customer Success Executive
Cint Group AB
10.2019 - Current
Business Development Executive
Byjus Think And Learn
11.2018 - 04.2019
Bachelor of Technology - Mechanical Engineering
Dehradun Institute of Technology
High School - PCM
Neerja Modi
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