Nilesh Deokar
Pune
Summary
High-performing professional with extensive experience in enhancing business operations and profitability. Proven track record in project management and compliance, excelling in fast-paced environments. Committed to operational accuracy and delivering measurable results. Eager to leverage skills in a dynamic role with opportunities for growth.
Overview
14
14
years of professional experience
Work History
Area Manager (NSO)
Maiz Hospitality
06.2022 - Current
- Managed daily operations across multiple locations to ensure service excellence.
- Implemented operational procedures to streamline workflow efficiency.
- Supervised staff training programs, enhancing customer service skills.
- Conducted analysis of multiple store data to identify sales trends.
- Maintained inventory reports for accurate stock control and sales forecasting.
- Handled customer queries and complaints to resolve issues promptly.
- Hired new staff according to company requirements to support growth.
- Set up new stores in accordance with company standards.
Store Manager
Natural Ice Cream
11.2021 - 06.2022
- Managed daily operations to ensure smooth workflow in ice cream production.
- Oversaw inventory management, including ordering and stock rotation processes.
- Handled customer inquiries and resolved complaints to maintain satisfaction levels.
- Trained and supervised staff on customer service and product knowledge standards.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Conducted store operations, including opening, closing, and cash handling procedures.
- Created weekly work schedules for personnel to optimize staffing efficiency.
- Hired and trained new employees to enhance team capabilities.
Supervisor
Go Sports (Tablez)
11.2019 - 03.2021
- Supervised daily operations of sports retail environment with a team of 15 employees.
- Handled customer queries and complaints promptly to enhance satisfaction.
- Managed e-commerce sales and implemented effective marketing strategies.
- Trained and mentored staff on customer service practices to improve performance.
- Maintained accurate records of employee attendance, leave requests, and disciplinary actions.
- Conducted monthly inventory checks to ensure optimal stock levels.
- Developed promotional strategies for seasonal events to boost sales.
- Created and allocated quotations to support sales initiatives.
Store Manager
Lax Sports
05.2017 - 11.2019
- Managed staff of up to five, ensuring effective team performance.
- Handled customer queries and complaints to enhance service satisfaction.
- Attended vendor meetings to negotiate favorable terms and agreements.
- Oversaw sales and purchases for store operations, maximizing profitability.
- Directed e-commerce sales on platforms such as Amazon and Flipkart.
- Maintained accounts and prepared GST reports for compliance.
- Executed all cash and banking transactions accurately.
- Conducted marketing activities, including quotation preparation and allocation.
Station Support Associate
Amazon (IKYA)
06.2015 - 04.2017
- Supervised up to 30 delivery associates, ensuring operational efficiency and productivity.
- Managed merchant fulfillment network processes to streamline order handling.
- Maintained packaging and return order reports for accurate inventory tracking.
- Processed orders and managed returns via Amazon's inventory management system.
- Trained new associates on operational procedures and support task best practices.
- Investigated complex issues, identifying effective solutions for operational challenges.
Marketing Manager
Success Fire
04.2014 - 06.2015
- Increased fire extinguisher sales through targeted market research on trends and preferences.
- Developed promotional content for brochures, flyers, and websites to enhance visibility.
- Cultivated relationships with key customers through consistent communication efforts.
- Prepared and delivered proposals to prospective clients, securing new business opportunities.
Crew Trainer
Mc Donald’s
06.2012 - 12.2013
- Managed kitchen, lobby, front counter, and cashier operations to ensure efficiency.
- Achieved target sales through effective upselling and customer engagement.
- Trained new employees on safety protocols and operational standards.
- Monitored food preparation processes to uphold quality and consistency.
- Assisted floor manager with inventory management and scheduling shifts.
- Delivered exceptional customer service while processing complex orders.
- Coordinated team meetings to review performance metrics and operational updates.
- Provided mentorship to peers during peak shifts for improved teamwork.
Education
HSC -
01-2013
SSC -
01-2009
MSCIT -
TALLY ERP – 09 -
Skills
- Operational management and leadership
- Sales forecasting and analysis
- Inventory and supply chain control
- Staff training and scheduling
- Customer service excellence
- Business development strategies
- Market analysis and research
- E-commerce strategy development
- Conflict resolution techniques
- Problem solving skills
- Time management expertise
- Production data analysis
Hobbies and Interests
- Keenly interested in internet surfing
- Playing cricket
- Listening Music
- Learning new things
Disclaimer
I hereby, declare that the provided information is true to the best of my knowledge & belief., NILESH S. DEOKAR
Languages
- Marathi
- English
- Hindi
- Marathi
- English
Personal Information
- Father's Name: Mr. Suryakant Deokar
- Date of Birth: 11/29/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu Maratha
Languages
English
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Marathi
Proficient (C2)
C2
Timeline
Area Manager (NSO)
Maiz Hospitality
06.2022 - Current
Store Manager
Natural Ice Cream
11.2021 - 06.2022
Supervisor
Go Sports (Tablez)
11.2019 - 03.2021
Store Manager
Lax Sports
05.2017 - 11.2019
Station Support Associate
Amazon (IKYA)
06.2015 - 04.2017
Marketing Manager
Success Fire
04.2014 - 06.2015
Crew Trainer
Mc Donald’s
06.2012 - 12.2013