Nilesh Joshi
Project Coordinator
Pune
Summary
Looking for full-time work as a People manager and a Project Coordinator.
Experienced and energetic Project Coordinator, Leading a team to achieving an increase of client delight. Created a positive working environment that saw a reduction in staff turnover. Looking to apply eight years of management knowledge and experience to a new challenge.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Technical Consultant
Fujitsu Consulting India Pvt. Ltd.
10.2016 - Current
- Incident Management in ITSM (BMC Remedy)
- Server alerts monitoring, job scheduling, weekly server maintenance
- Reporting production server incidents to Japanese client on email and call as well
- Managing Sense and Respond sessions and Continuous Improvement Plan
- Performing job recovery for abnormally ended jobs
- Data edition, deletion, addition in SQL DB servers
- Users addition and deletion on Linux, Solaris servers
- Data fetching from SQL servers and analysing it as per client's fix and changing requirements
- Firewall settings on Production and Test servers (After Business hours and during critical business hours as well)
- Job scheduling as per business requirements
- Incident Management in ServiceNow and ApLine Incident Management Tools
- Log rotation, deletion, patches releasing on Linux servers
- Salesforce Website Maintenance
- Migration Linux server on Cloud and Password/Access Management on CyberArk Password Management Tool
- Supporting various similar projects and have participated in problem solving activities
- Provided L1, L2 Technical Support to Japanese client
Project Coordinator
Fujitsu Consulting India Pvt. Ltd.
10.2016 - Current
- Co-ordination with onshore and offshore IT Teams
- Escalation management and maintaining matrix of each activity occurring in project
- Task Transition from Japanese clients to the India GDC Teams
- Firewall management for the project
- Mentoring new resources and People management
- Roster and Leave Management for teams
- Conducting Security Audits, Quality Audits, Delivery Audits, ODC Access Management
- SOW, Docusign review, renewal and maintaining the project repository
- Coordinating with Japanese Client with Service Delivery Team
- A successful problem solver, brainstormer and a critical thinker though working under pressure
- Not only a manager, a mentor, a lead for the entire team
Japanese Technical Analyst
Genie Customer Management Services LLP later merged in Entercoms Solutions Pvt. Ltd
01.2015 - 01.2016
- Achieving uptime targets for the team
- Resolving technical issues within SLAs
- Ensuring timely installations to meet revenue goals
- Handling Japanese clients of Dell
- Optimizing turnaround time for technical and monitoring issues
- Escalating concerns as needed
- Adhering to departmental processes and procedures
Education
Bachelor of Commerce -
Janardan Rai Nagar Rajasthan Vidyapeeth
01.2016 - 01.2018
Skills
JLPT N3
Diploma in Japanese Language
AWS Solutions Architect
Linux
SQL
Teraterm
UiPath RPA Automation Developer
Microsoft Copilot for Productivity
ServiceNow IT Leadership
Generative AI Fundamentals
Prince2 Foundation Certificate in Project Management
AI & Agility
ITSM (BMC Remedy)
ServiceNow
Accomplishments
- Best Performance Award in Entercoms Pvt Ltd
- Spotlight Award in Fujitsu
- Asterix Award in Fujitsu
- Long Service Award in Fujitsu
- Big Thank You Award for Task Transition in Fujitsu
- Big Thank You Bronze Award for Task Automation in Fujitsu
- Top Performer in Fujitsu
- Case Study on Process Automation in Fujitsu
- VSM (Value Stream Mapping) for Time utilization, Waste Management in Fujitsu
- Client Appreciation for completing a task in shortest time in Fujitsu
- Client Appreciation for Process Automation for SQL servers in Fujitsu
Communityandvolunteerexperience
Sangli, Worked with NGO to help people affected by flood, 2019, Handed out care packages
References
Available on Demand
Timeline
Technical Consultant
Fujitsu Consulting India Pvt. Ltd.
10.2016 - Current
Project Coordinator
Fujitsu Consulting India Pvt. Ltd.
10.2016 - Current
Bachelor of Commerce -
Janardan Rai Nagar Rajasthan Vidyapeeth
01.2016 - 01.2018
Japanese Technical Analyst
Genie Customer Management Services LLP later merged in Entercoms Solutions Pvt. Ltd
01.2015 - 01.2016
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