Summary
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Nilesh Khunte

Nilesh Khunte

Pune

Summary

A performance-driven leader with 17+ years of experience in Insurance, Banking, Customer Service, and Collections. Proven track record of exceeding SLAs, boosting performance, building strong client relationships, and implementing process improvements. Skilled in project & financial management, analytical problem-solving, and talent development. Seeking a challenging role to leverage expertise and drive operational excellence

Work History

SENIOR MANAGER - OPERATIONS AND INSURANCE DOMAIN CONSULTANT

TATA CONSULTANCY SERVICES (CLIENT -LEADING EU INSURANCE COMPANY)
- Current
  • Managing service delivery for overall operations (Currently, 200+ FTEs), to ensure that SLAs along with other key deliverables are met.

GROUP MANAGER - OPERATIONS

WNS GLOBAL SERVICES LIMITED (CLIENT LEADING NZ INSURANCE COMPANY)
  • Manage service delivery for Business claims team (70 FTEs), to ensure that SLAs along with other key deliverables are met.

DEPUTY MANAGER - OPERATIONS

WNS GLOBAL SERVICES LIMITED (CLIENT LEADING NZ INSURANCE COMPANY)
  • Manage service delivery for Customer Service (11 FTEs) and Collections (18 FTEs), to ensure that SLAs along with other key deliverables are met.

ASSISTANT MANAGER - OPERATIONS

WNS GLOBAL SERVICES LIMITED (CLIENT LEADING NZ INSURANCE COMPANY)
  • Manage service delivery for P&C Team (14 FTEs) to ensure that SLAs along with other key deliverables are met.

ASSISTANT UNIT MANAGER - OPERATIONS

MPHASIS BPO LTD. (CLIENT -LEADING CANADIAN BANK)
  • Manage service delivery for the team to ensure that SLAs along with other key deliverables are met.

VARIOUS TEAM SUPPORT ROLES

MPHASIS BPO LTD. (CLIENT -LEADING CANADIAN BANK)
  • Worked on many different roles right from Customer Service Officer, Resource Officer (SME and Escalations), Team Coach and Customer Experience and Performance Coach

Education

B.COM (VOCATIONAL TAXATION) - undefined

GARWARE COLLEGE OF COMMERCE, PUNE UNIVERSITY, PUNE
2010.04 - undefined

Skills

Communication and client relationsundefined

Accomplishments

  • Consistent Top performer awards during tenure in various roles - SME, QA, Trainer - Mphasis BPO Ltd.

Personal Information

  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

B.COM (VOCATIONAL TAXATION) - undefined

GARWARE COLLEGE OF COMMERCE, PUNE UNIVERSITY, PUNE
2010.04 - undefined

SENIOR MANAGER - OPERATIONS AND INSURANCE DOMAIN CONSULTANT

TATA CONSULTANCY SERVICES (CLIENT -LEADING EU INSURANCE COMPANY)
- Current

GROUP MANAGER - OPERATIONS

WNS GLOBAL SERVICES LIMITED (CLIENT LEADING NZ INSURANCE COMPANY)

DEPUTY MANAGER - OPERATIONS

WNS GLOBAL SERVICES LIMITED (CLIENT LEADING NZ INSURANCE COMPANY)

ASSISTANT MANAGER - OPERATIONS

WNS GLOBAL SERVICES LIMITED (CLIENT LEADING NZ INSURANCE COMPANY)

ASSISTANT UNIT MANAGER - OPERATIONS

MPHASIS BPO LTD. (CLIENT -LEADING CANADIAN BANK)

VARIOUS TEAM SUPPORT ROLES

MPHASIS BPO LTD. (CLIENT -LEADING CANADIAN BANK)
Nilesh Khunte