Nilesh Kothari

• Developed and implemented strategies to increase branch profitability.
• Conducted regular performance appraisals of staff, providing feedback and coaching as needed.
• Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded.
• Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty.
• Established processes for delivering quality customer service, including responding to customer inquiries promptly and efficiently.
• Managed all aspects of branch operations, from hiring staff to maintaining budgets.
• Ensured compliance with banking regulations, policies, procedures, and standards of conduct.
• Maintained up-to-date knowledge of products and services offered by the bank in order to better serve customers' needs.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Developed strategies to increase customer satisfaction and loyalty.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Resolved escalated customer complaints in a timely manner.

• Responsible for total Branch Banking Operation (Banking, Branch Sales, Customer Service ,Reporting activites,Vendor bills payment Audit,Compaliance,Mone

• Responsible for total Branch Operation (Banking, New Business, Agency, and Medical Authorization Policy Servicing) and Administration work

⦁ Handling all admin work related Business.
⦁ Co-ordinating directly with company for client Issues.
⦁ Handling Renewal, Customer care & Administration work, Cash Counter

⦁ Business collection form dealership.
⦁ Handling all admin work related Business( Inwarding,Booking)
⦁ Handling Renewal retention, Customer care, and backend opps.