Nilesh Kumar
Gurgaon
Summary
A result oriented and assertive individual seeking to achieve aims and goals of the organization with complete dedication, diligence, professionalism, discipline and spirit of team work while aspiring to take on higher responsibilities and align personal and organizational growth.
Insightful senior consultant with several years of experience in consulting. Optimistic, organized and flexible. Excellent persuasion and leadership skills. Proficient in generating logical solutions to solve intricate problems.
Overview
18
18
years of professional experience
Work History
Senior Consultant
Genpact India Private Limited
Gurgaon
01.2015 - Current
- Company Overview: Providing Technical support to their US based employees.
- Worked in Messaging team, managing Exchange 2010 and office communicator server R2 and Lync 2010 environment troubleshooting.
- Troubleshooting outlook, Lync client and server, exchange server 2010 related issues.
- Working on Email relay, Email Tracking, quarantine issues on EOP and Exchange.
- Performed Exchange database management activities like white space removal, bulk mailbox movement, and backup tasks.
- Mailbox restoration via quest recovery tool.
- Performing daily health check activities for exchange, blackberry, PGP, send mail, OCS and Lync environment.
- Presenting the changes in Change approval meetings, implementing them as per planning.
- Working on problem ticket for Root cause analysis.
- Administering and managing approx. 30000 Lync and Office Communicator users.
- Administering and managing Microsoft Lync Server 2010 and office communicator server R2 Infrastructure.
- Manage Policies from Lync control panel.
- Provide support to internal customers for technical problems.
- Providing Technical support to their US based employees.
Technology Analyst
American Express India Private Limited
Gurgaon
03.2014 - 12.2014
Escalation Engineer (Level 2 support)
Convergys India Private Limited
Gurgaon
09.2013 - 09.2013
- Company Overview: Provided Technical support on Microsoft products to north american customers.
- Knowledge on Remote Desktop Support
- Troubleshooting on Microsoft Windows issues, Windows 2000, Windows XP, Windows Vista Windows 7, Windows 8
- Microsoft Outlook configuration and troubleshooting issues relatively.
- Experience on Windows Active directory
- Experience in working with Enterprise customers / clients
- Arranging weekly and monthly triages to improve
- Also worked as a team coach and provided the product knowledge and support to the team.
- Provided Technical support on Microsoft products to north american customers.
IT Exec
IBM Daksh
Gurgaon
01.2007 - 04.2010
- Company Overview: Provided Technical support for an UK based ISP.
- Project in IBM: Virgin Media (UK – based ISP)
- Provided Technical support for an UK based ISP.
- Key responsibility areas included, DSL Router and modem configuration, dealing with escalated issues, troubleshooting with different kinds of broadband and related issues.
- Associated in managing the systems deployed in the network.
- Maintaining the hardware and peripherals for all the systems.
- Installation and configuration of all the software’s required.
- IP config and release renew concepts, remote installation of softwares.
- Downloading of latest patches and its implementation on systems and network.
- Configuring and troubleshooting of firewall and anti-viruses.
- Also worked as a team coach in Tiscali and was providing the support to the team, dealing with escalated issues and handling such calls was also the part of my job responsibility.
- Provided Technical support for an UK based ISP.
Education
Bachelor - commerce
kurukshetra university
kurukshetra, Haryana12th -
Kendriya vidyalaya No.1
Bangalore10th -
Kendriya vidyalaya No.2
BangaloreSkills
- Windows
- Citrix
- Active Directory
- Amazon Web Services
- MS Office & Outlook
- Networking
Accomplishments
- Participated in Blood Donation camp
- Participated in many Scout & Guides Camps
- Participated in personality development programme
- Active Participation in College Cultural Activities
Technical Skill Set
Java, SQL, Windows 98, Windows XP, Windows Vista, Knowledge of working on Citrix and AD
Languages
- English
- Hindi
Hobbies and Interests
- Surfing internet
- Listening to Music
- Watching Movies
Training
- One year diploma course, Tata Infotech, Sirsa, Haryana
- Digital Marketing, Delhi School of Internet Marketing, Gurgaon, Haryana
- Amazon Web Services, Edureka, Online Learning Platform
Disclaimer
I hereby declare that the information given above is true in every respect to the best of my knowledge. I shall abide and adhere to the company’s policies, rules and regulations.
Activities
- Had done many adventure sports like rock climbing, river rafting, trekking etc.
- Played Volleyball at state level
- House leader at school level
Personal Information
- Father's Name: Late Mithilesh Kumar Singh
- Date of Birth: 10/10/83
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Senior Consultant
Genpact India Private Limited
01.2015 - Current
Technology Analyst
American Express India Private Limited
03.2014 - 12.2014
Escalation Engineer (Level 2 support)
Convergys India Private Limited
09.2013 - 09.2013
IT Exec
IBM Daksh
01.2007 - 04.2010
Bachelor - commerce
kurukshetra university
12th -
Kendriya vidyalaya No.1
10th -
Kendriya vidyalaya No.2