Nilesh Lahoti
Pune
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Support Specialist
Rippling
Bangalore
09.2023 - 05.2024
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Solved complex problems related to payroll processing quickly and efficiently.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Onboarded new employees in time reporting and payroll systems.
- Audited timekeeping records from multiple locations globally ensuring accuracy prior to processing paychecks.
- Assisted with the design of global payroll processes for new countries or regions.
- Maintained up-to-date knowledge base on current legislation impacting global payroll operations.
Implementation Specialist
Automatic Data Processing
Pune
08.2021 - 08.2023
- Conducted training sessions for users on how to use the newly implemented software program.
- Identified potential risks associated with software implementations and developed strategies for mitigating them.
- Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
- Tested various scenarios to ensure accuracy of data entry into the system.
- Established communication protocols with customers related to implementation timeline expectations.
- Collaborated with IT staff to develop system requirements based on customer needs.
- Worked with vendors when necessary in order to obtain needed resources or materials.
- Provided technical assistance to internal teams during the development of system configurations.
Payroll Specialist
Automatic Data Processing
Pune
06.2019 - 08.2021
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Solved complex problems related to payroll processing quickly and efficiently.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
Sr. Process Associate
WNS
Pune
02.2018 - 05.2019
- Reviewed and evaluated loan applications to determine credit worthiness of applicants.
- Maintained an up-to-date understanding of changes in state and federal lending regulations.
- Assisted in developing marketing materials targeted at potential borrowers seeking home loans.
- Created documents such as contracts, mortgage agreements, promissory notes as required by law.
- Provided support to Underwriters in evaluating applications and making decisions regarding approval or denial of loans.
Retention Customer Service Representative
Tech Mahendra
Pune
05.2014 - 02.2016
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted in the development of strategies aimed at improving long-term customer loyalty.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Resolved escalated issues from customers in a timely manner.
- Worked closely with sales team members to ensure successful onboarding of new clients.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Implemented new technologies and processes designed to improve the overall customer experience.
Education
Bachelor of Commerce - Commerce
Gogte College of Commerce
Belgaum05-2012
Higher Secondary - Commerce
Higher Secondary
Belgaum, KA04-2009
Tenth Grage - General Studies
St. Paul's High School
Belgaum, KA04-2004
Skills
- ADP
- Payroll Processing
- Payroll Auditing
- Project Management
- Federal and state tax regulations
- Payroll policies and procedures
- Interpersonal and written communication
- Software Implementation
- System implementation
- Implementation and configuration
- Search Engine Optimization
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Senior Support Specialist
Rippling
09.2023 - 05.2024
Implementation Specialist
Automatic Data Processing
08.2021 - 08.2023
Payroll Specialist
Automatic Data Processing
06.2019 - 08.2021
Sr. Process Associate
WNS
02.2018 - 05.2019
Retention Customer Service Representative
Tech Mahendra
05.2014 - 02.2016
Bachelor of Commerce - Commerce
Gogte College of Commerce
Higher Secondary - Commerce
Higher Secondary
Tenth Grage - General Studies
St. Paul's High School
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