Nilesh Nayak
Guest Service Officer
Vasco Da Gama
Summary
Results-driven Guest Services and Production Administration Professional experienced in optimizing workflows and enhancing operational efficiency. Leveraged strong problem-solving abilities and effective communication skills to foster collaboration and adaptability within teams. Committed to advancing organizational objectives and driving positive outcomes through dedication and proactive engagement.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Guest Service Officer
Grand Hyatt Goa
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Production Administration Assistant
Cargo Service Center India Private Limited
05.2019 - 02.2021
- Coordinated production schedules to optimize workflow and resource allocation.
- Streamlined documentation processes, enhancing efficiency in administrative tasks.
- 'Managed over 50 customer Airport Pass Documentation.
Data Analyst
Seed Reality Investments
01.2014 - 12.2014
- Analyzed large datasets to identify trends and inform investment decisions.
- Created detailed reports synthesizing complex data into actionable insights.
- Developed and maintained 1 To 10 dashboards for performance tracking and reporting.
- Collaborated with cross-functional teams to streamline data collection processes.
Customer Service Representative
Sparsh BPO Services
02.2011 - 08.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating product features and services to enhance user experience.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Managed over 200 customer calls per day.
Education
Higher Secondary College - Applied Mathematics
St Francis D'Assisi Junior College
Mumbai, India 04.2001 -
Skills
Teamwork and collaboration
Problem-solving
Customer service
Friendly, positive attitude
Time management
Attention to detail
Dependable and responsible
Timeline
Guest Service Officer
Grand Hyatt Goa
04.2025 - Current
Production Administration Assistant
Cargo Service Center India Private Limited
05.2019 - 02.2021
Data Analyst
Seed Reality Investments
01.2014 - 12.2014
Customer Service Representative
Sparsh BPO Services
02.2011 - 08.2013
Higher Secondary College - Applied Mathematics
St Francis D'Assisi Junior College
04.2001 -
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)