Professional Summary
Overview
Work History
Education
Skills
Timeline

NILESH PATIL

Shilpa Hospitality Services Pvt Ltd.
PUNE
NILESH PATIL
13
years of professional experience

Highly motivated, Results-driven Seasoned Hospitality Operations Manager with over 8 years of experience leading daily hotel operations, budgeting, and cross-departmental teams. Proven track record of raising guest satisfaction scores and optimizing inventory and labor costs. Adept at staff training, vendor negotiations, and implementing property management software to streamline workflows.

Experienced with managing multiple operational units to achieve organizational goals. Utilizes strategic planning and team leadership to drive improvements. Track record of enhancing operational efficiency and maintaining high service standards.

Work History

Operation Manager

5 Months
Shilpa Hospitality Services Pvt Ltd. | 04.2026 - Current
  • Resource and Capacity Management, Track spending, analyze financial data, and monitor vendor costs to maximize profitability and minimize unnecessary expenditures. Coordinated supply chain activities to ensure timely delivery of materials. - The goal is to ensure a smooth, cost-effective flow of materials and prevent costly delays or stockouts.
  • (Indore City Client Unit – KDAH)
  • Streamlined daily operations to enhance service delivery and guest satisfaction.
  • Developed and implemented standard operating procedures to improve operational efficiency.
  • Led cross-functional teams to coordinate event logistics and ensure seamless execution.

Multi-Unit Operation Manager

1 Year
Adhira Hospitality | 03.2025 - 03.2026
  • Oversaw operational improvements for hotels, resorts, and restaurants, optimizing management practices to enhance overall guest satisfaction. Facilitated seamless operations, improving customer service experiences and fostering repeat business. Drove profitability through strategic service enhancements, increasing revenue streams and maximizing operational efficiency.
  • Streamlined operations across multiple units to enhance efficiency and reduce costs.
  • Developed training programs for staff to improve service delivery and team performance.
  • Implemented inventory management systems to optimize stock levels and minimize waste.

Marketing & Operation Management

5 Years 2 Months
Resorts | 11.2019 - 01.2025
  • Administered property budget and controlled expenditures to ensure accurate financial records and accountability.
  • Represented the business professionally while liaising with local authorities and external bodies.
  • Reviewed financial reports to maintain budget adherence and enhance overall profitability.
  • Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
  • Collaborated with HR to recruit, select, and onboard new staff, building a highly skilled and motivated hospitality team.
  • Collaborated with HR to recruit, select, and onboard staff, strengthening hospitality team skills and motivation.
  • Demonstrated self-motivation by consistently completing tasks independently and efficiently.
  • Adapted quickly to fast-paced work environments, maintaining productivity under pressure.
  • Worked independently and as part of a team to achieve common goals and objectives.

Director of Operations

5 Years 5 Months
Pragmatic Info Solution | 12.2013 - 05.2019
  • Founded and operated IT service provider, growing team to 8 employees while delivering diverse IT services. Guided SMEs to break through growth barriers via sales and marketing strategies. Coached business owners and professionals to increase revenue and attract new customers through targeted marketing strategies. Made high-level decisions to implement company policies and strategies, improve procedures and grow revenue. Maintained active industry presence through networking, marketing, and promotional activities. Managed financial operations, including budgeting, forecasting.
  • Oversaw daily operations to optimize workflow and enhance productivity across all departments.
  • Developed and implemented strategic initiatives to improve operational efficiency and reduce costs.
  • Collaborated with cross-functional teams to align operational goals with organizational objectives.

Education

Engg - Computer Engineering

SSVPS BSD COE | Dhule, MH | 05-2013

SSVPS BSD COE

Skills

Operational efficiency
Customer relationship management
Leadership development
Staff motivation
Staff development
Financial analysis
Creative problem solving
Team motivation
Interpersonal communication
Operational management

Timeline

Operation Manager

Shilpa Hospitality Services Pvt Ltd.
04.2026 - CurrentRead More

Multi-Unit Operation Manager

Adhira Hospitality
03.2025 - 03.2026Read More

Marketing & Operation Management

Resorts
11.2019 - 01.2025Read More

Director of Operations

Pragmatic Info Solution
12.2013 - 05.2019Read More

SSVPS BSD COE

Engg from Computer Engineering
Read More
NILESH PATIL