Hi, I’m
Nilesh Ravindra Shende
Bengaluru
Summary
SAP S/4HANA Manager with deep expertise in S/4HANA Order to Cash, S/4HANA Service Management, Customer Service, and New Implementation Requests for Proposals, focusing on business process mapping and fit/gap analysis.
Overview
14
years of professional experience
1
Certification
Work History
PricewaterhouseCoopersBengaluru
SAP-S/4 Hana Service Manager
04.2025 - Current
Job overview
- Led a five-member team in S/4 HANA greenfield implementation for a robotic fulfillment systems manufacturer based in the USA.
- Facilitated workshops for requirements gathering and AS-IS process mapping.
- Conducted fit/gap analysis to identify WRICEF objects and validate solutions.
- Presented Order to Cash and Service Management functionalities in client meetings.
- Prepared Project Design Document, detailing order-to-cash and customer service processes.
- Coordinated walkthroughs of PDD and RTM, securing stakeholder sign-off.
- Compiled weekly status reports for stakeholders, ensuring project progress transparency.
PricewaterhouseCoopers
SAP-S/4 Hana Service Manager
06.2024 - 03.2025
Job overview
- Executed S/4 HANA service greenfield implementation for a client that is a global leader in security technologies, based in the USA.
- Facilitated workshops for requirement gathering and AS-IS process mapping.
- Conducted fit/gap analysis and validated solutions, identifying WRICEF objects.
- Presented standard SAP S/4 Hana functionalities and reports during client meetings.
- Developed PDD, capturing all RTM-related customer service processes.
- Led walkthroughs for PDD and RTM with business, achieving successful sign-off.
- Compiled weekly status updates for stakeholders to ensure project transparency.
- Assisted the data team in migrating legacy data into the SAP system
PricewaterhouseCoopers
SAP-CS Senior Consultant
11.2021 - 05.2024
Job overview
- Executed S/4 HANA implementation for a California-based tech firm in the software and flash storage sector.
- Identified WRICEF objects during fit/gap workshops, ensuring comprehensive solution validation.
- Presented SAP CS functionalities and reports to clients in key business meetings.
- Prepared BBP documents capturing all RTM-related Customer Service processes.
- Led BBP and RTM walkthroughs, securing final sign-off from Business stakeholders.
- Configured the enterprise structure for optimal functionality of the Customer Service Module.
- Compiled weekly status updates for thorough Business review and feedback.
- Coordinated with technical teams to integrate SFDC, UPS, and FE Partners applications.
Deloitte USI
SAP-CS Consultant
07.2020 - 11.2021
Job overview
- Executed an S/4 HANA greenfield implementation project for a major European medical device company.
- Configured depot and third-party repair processes to enhance operational efficiency.
- Implemented business scenarios for field service and intercompany services, streamlining workflows.
- Prepared functional specifications for custom objects and reports to meet business needs.
- Coordinated with the scrum master on sprint execution, managing the product backlog, and facilitating agile ceremonies.
- Collaborated with EDM and SYNITI ADM teams as Data SPOC for customer service initiatives.
- Migrated customer service objects, including service pricing, equipment master, contracts, and warranties.
- Compiled BPRS document detailing all business processes for stakeholder review.
Deloitte USI
SAP-SD Consultant
01.2020 - 06.2020
Job overview
- Implemented the S/4 HANA condition contract solution for a USA-based food giant.
- Gathered requirements for pricing and rebates to ensure accurate implementation.
- Developed custom pricing routines in collaboration with the technical team.
- Configured new condition types based on specific requirements and calculation formulas.
- Prepared FUT documents to support project documentation and compliance.
- Worked on sales rebates to enhance financial accuracy and reporting.
Deloitte USI
SAP-SD & CS Consultant
01.2019 - 12.2019
Job overview
- ECC Implementation: Order to cash and Customer Service modules for a US-based client.
- Collaborated with product owners to gather requirements and document solution scope.
- Prepared Business Blueprint (BBP) document to outline project objectives.
- Implemented business scenarios, including commissionable sales and IPO processes.
- Configured refurbishment sale and customer service processes, such as in-house and depot repair.
- Designed solutions and developed functional specifications to align with business needs.
- Executed unit, integration, and regression testing; prepared user manuals for training.
- Created test scripts and conducted user training during User Acceptance Testing (UAT).
- Managed cut-over activities, including output condition records and migration of open orders.
Deloitte USI
SAP-SD Consultant
01.2017 - 12.2018
Job overview
- Delivered comprehensive production support services for the SAP ECC Order to Cash module to a U.S.-based manufacturer of alloy wheels.
- Resolved incidents related to order processing, billing, pricing, and delivery with high customer satisfaction.
- Conducted requirement gathering sessions to identify system enhancement opportunities.
- Modified configurations to align with evolving business needs and requirements.
- Analyzed performance issues in custom reports in collaboration with the technical team.
- Developed tailored query reports to meet client specifications for pricing.
- Processed change requests and updated functional specifications to reflect the latest requirements.
Deloitte USI
SAP-SD Consultant
11.2015 - 12.2016
Job overview
- ECC EDI's new middleware implementation project for a U.S.-based global distributor of pipe, valves, fittings (PVF), and MRO supplies.
- Resolved B2B-related issues, providing comprehensive support to clients.
- Addressed live tool tickets for inbound purchase orders, outbound acknowledgments, and invoices.
- Troubleshot customer interface issues within PI system to enhance functionality.
- Executed multiple customer-specific enhancement requests, improving user experience.
- Migrated nearly 150 EDI customers to OpenText middleware, ensuring seamless integration.
- Conducted end-to-end testing of all inbound and outbound EDI transactions (810, 850, 855, 856).
Nipro India Corporation
Business Development Executive
11.2014 - 03.2015
Job overview
- Served as Business Development Executive for Dialysis Division
Healthware India Private Limited
Sales Engineer
01.2014 - 10.2014
Job overview
- Operated as sales engineer focused on surgical camera sales.
Elder Instrument Private Limited
Sales & Service Engineer
11.2011 - 12.2013
Job overview
- Functioned as sales and service engineer for non-invasive ventilator segment
Education
University of Mumbai
Bachelor from Electronics and Communication engineering
12.2011
University Overview
GPA: First class
Skills
- Effective communication
- Time management
- Interpersonal skills
- SAP S/4HANA proficiency
- Business process mapping
- Fit/gap analysis
- Customer service management
- Pricing strategies
- Team leadership
- Stakeholder engagement
- Requirements gathering
- Relationship building
- Service management
- Preventive maintenance
- Data migration oversight
- Agile methodologies
- Problem solving
- Attention to detail
- Project documentation
Passport Availability
Yes
Languages
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that above furnished are appropriate, complete, and true best to my knowledge and belief.
Personal Information
- Father's Name: Ravindra Gangadhar Shende
- Mother's Name: Chhaya Ravindra Shende
- Date of birth: 10/03/1988
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Visa Status: L1
Certification
- S/4 Hana sales and distribution
- S/4 Hana Asset Management
Timeline
SAP-S/4 Hana Service Manager
PricewaterhouseCoopers
04.2025 - Current
SAP-S/4 Hana Service Manager
PricewaterhouseCoopers
06.2024 - 03.2025
SAP-CS Senior Consultant
PricewaterhouseCoopers
11.2021 - 05.2024
SAP-CS Consultant
Deloitte USI
07.2020 - 11.2021
SAP-SD Consultant
Deloitte USI
01.2020 - 06.2020
SAP-SD & CS Consultant
Deloitte USI
01.2019 - 12.2019
SAP-SD Consultant
Deloitte USI
01.2017 - 12.2018
SAP-SD Consultant
Deloitte USI
11.2015 - 12.2016
Business Development Executive
Nipro India Corporation
11.2014 - 03.2015
Sales Engineer
Healthware India Private Limited
01.2014 - 10.2014
Sales & Service Engineer
Elder Instrument Private Limited
11.2011 - 12.2013
University of Mumbai
Bachelor from Electronics and Communication engineering
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