Nilesh Vaidya
Navi Mumbai
Summary
Dynamic operations manager with a proven track record at Yatra, excelling in process improvement and budget management. Adept at leading teams and ensuring quality control, I leverage strong customer relationship management skills to enhance service delivery and drive operational excellence. Committed to aligning business practices with compliance standards.
Overview
31
31
years of professional experience
Work History
Manager Operations
Yatra
02.2023 - Current
- Process Improvement: Design and update daily workflows to cut waste and boost output.
- Budget Oversight: Manage financial plans, track spending, and control costs.
- Team Leadership: Hire, train, and guide staff members across departments.
- Quality Control: Ensure goods or services meet safety and company standards.
- Policy Compliance: Keep the business aligned with local laws and internal rules.
Assistant Manager
Gilpin Travel India Pvt Ltd
01.2019 - 01.2023
- Staff Support: Train new workers, coach team members, and check daily work performance.
- Customer Service: Fix client complaints and handle special travel bookings.
- Operations: Manage ticket updates, handle supplier chats, and keep the office running well.
- Good knowledge of travel systems and rules.
- Strong speaking and people skills.
- Ability to solve problems fast under pressure.
Assistant Manager
ATB YATRA
01.2015 - 01.2019
- Staff Support: Train new workers, coach team members, and check daily work performance.
- Customer Service: Fix client complaints and handle special travel bookings.
- Complete Knowledge of GDS.
- Arrange Meetings with clients & work towards the customer expectations.
- Operations: Manage ticket updates, handle supplier chats, and keep the office running well.
- Good knowledge of travel systems and rules.
- Strong speaking and people skills.
- Ability to solve problems fast under pressure.
Team Leader
FCM Travel Solutions (I) Pvt Ltd
01.2005 - 01.2015
- Daily Tasks: Tracks daily sales and work performance.
- Trains new staff and coaches team members.
- Handles hard customer complaints.
- Reports team results to senior managers.
International Counter Supervisor
Span Tours And Travels
01.2002 - 01.2005
Manager - International Counter
Sabad Tours And Travels
01.1996 - 01.2002
Education
B.Com -
Yashwantrao Chavan Maharashtra Open University
Nashik05.2005
Skills
- Process improvement
- Budget management
- Team leadership
- Quality control
- Policy compliance
- Customer relationship management
Personal Information
- Date of Birth: 04/12/75
- Marital Status: Married
Key Responsibilities And Expertise
- Project management
- Corporate travel coordination
- GDS platform proficiency
- Ticketing and reservations
- International fare structuring
- Client relationship management
Timeline
Manager Operations
Yatra
02.2023 - Current
Assistant Manager
Gilpin Travel India Pvt Ltd
01.2019 - 01.2023
Assistant Manager
ATB YATRA
01.2015 - 01.2019
Team Leader
FCM Travel Solutions (I) Pvt Ltd
01.2005 - 01.2015
International Counter Supervisor
Span Tours And Travels
01.2002 - 01.2005
Manager - International Counter
Sabad Tours And Travels
01.1996 - 01.2002
B.Com -
Yashwantrao Chavan Maharashtra Open University