Nilofer N
Sr Cloud Business Analyst
Visakhapatnam
Summary
Senior Business Analyst with almost 7 years of experience in process improvement and project management. Proven track record in leading cross-functional teams, managing complex migration and transformation projects, and delivering actionable solutions. Seeking to leverage analytical expertise and leadership skills in a managerial role to drive business growth and operational excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sr Cloud Business Analyst
Carelon Global Solutions, Cloud File Exchange
Hyderabad
12.2021 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Conducted detailed gap analysis and process mapping to identify and address inefficiencies in cloud infrastructure, leading to 50% improvement in business performance.
- Collaborated closely with stakeholders to identify opportunities for technical improvements and business case development.
- Improved business reporting by creating dashboard through Tableau, SQL, and Macros for resource allocation, tracking MTTR, and other performance metrics.
- Oversaw integration of APIs and third-party services within cloud infrastructure, improving system interoperability and data flow.
- Hands-on experience on AWS S3 to create inbound and outbound file transfers. Exposure to GCP and Azure cloud platforms.
- Supervised cloud security by validating PGP encryption and tokenization for file transfers.
- Documented KMS key, IAM role, S3 bucket paths required by technical team to create and execute lambda functions.
- Led multiple successful cloud migration projects using AWS, resulting in streamlined communication through strategic planning.
- Received multiple appreciations and rewards for showcasing leadership skills for driving complex projects.
- Handled reporting and delivery management to track multiple deliverables and deployments.
- Adapted waterfall, ad-hoc, queue, and agile methodologies.
- Served as primary point of contact for escalations or expedites.
- Worked with product managers, UX/UI designers, and other stakeholders to define chatbot requirements and objectives through generative AI.
- Created data flow diagrams, business architecture, and other technical visuals to facilitate understanding and communication among technical and non-technical team members through Visio, PowerPoint, Tableau, Google Workspace, etc.
- Used multiple SaaS applications like Confluence, Jira to store and share guidelines and documentation.
Business System Analyst
Legato health technologies, Enterprise File Exchange
Hyderabad
07.2021 - 12.2021
- Maneuvered multiple file exchanges between enterprise platforms.
- Functioned as a bridge between the end user and the technical team to create and deliver requirements.
- Engaged in multiple roles throughout the SDLC process, from requirement gathering to delivery and maintenance.
- Utilized tools like ServiceNow and IBM's Partner Engagement Management to create and establish setup.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Reduced setup creation time by 30 minutes through optimization.
- Attained domain knowledge for insurance claims, billing through EDA.
QA Test Lead
Tata Consultancy Services, British Telecom
Chennai-Bangalore-Hyderabad
08.2018 - 06.2021
- Worked in British Telecom's project management application.
- Lead team of 6 members making way into agile.
- Handled client end requirements, test design, E2E test sign off, UAT demo, and Sign Off, Post Deployment testing.
- Handled requirement gathering by constant communication with product owner and business SMEs.
- Improved quality of testing and early delivery by using different methods and tools like HPALM, Jira, CI/CD pipelines, etc.
- Responsible for post-deployment testing and sign-off.
- Ran automation scripts for regression and sanity through CAT.
- Created and executed user stories in Jira.
- Worked closely with developers, DevOps engineers, and QA teams to ensure test requirements are met and issues are resolved promptly.
- Acted as interim Scrum Master and Delivery Manager to run and organize Scrum events.
- Acted as SME for defect tracking and stakeholder management.
Mobile Application Tester
Tata Consultancy Services, Delta Airlines
Trivandrum-Chennai
12.2017 - 7 2018
- Performed mobile application testing for Delta Airlines and Virgin Atlantic.
- Handled client relations, understood requirements, and designed testing solution.
- Part of regression and automation testing.
- Selenium tool was used to automate regression.
- Contributed to successful product launches by performing compatibility testing across Windows, iOS and Android devices.
Notable Experiences
Startup
India
- Acted as Digital Marketing Head for a startup named Fan Station, based on application development.
- Lead designer for a startup named Design Studio.
- Organized events and provided marketing insights for a travel and hospitality-based startup, Traveler's tribe.
- Experience in CMS tools WIX and WordPress for website designing.
Education
Bachelor of Science - Electronics And Communications Engineering
GVP College of Engineering (A)
Visakhapatnam 06.2013 - 09.2017
Skills
Software Development Life Cycle (SDLC)
Documentation and reporting (BRD, DRD, HLD, LLD)
Business Process improvement
Gap and Risk analysis
Stakeholder management
AWS S3
Quality assurance: Test design, plan and execute
Data Analysis: Tableau, SQL, Visio, Excel
Release planning and KPI tracking
Tools: Service Now, Jira, Confluence, HP ALM, Visio, Tableau
Methodologies: Agile, CI/CD, Waterfall
Incident, Escalation and Change management
Project management(Scope, Budget, Timeline)
Languages
pEnglish: Speak-Read-Write /p
Advanced (C1)
Hindi: Speak-Read-Write
Advanced
Telugu: Speak-Read-Write
Advanced
Timeline
Sr Cloud Business Analyst
Carelon Global Solutions, Cloud File Exchange
12.2021 - Current
Business System Analyst
Legato health technologies, Enterprise File Exchange
07.2021 - 12.2021
QA Test Lead
Tata Consultancy Services, British Telecom
08.2018 - 06.2021
Mobile Application Tester
Tata Consultancy Services, Delta Airlines
12.2017 - 7 2018
Bachelor of Science - Electronics And Communications Engineering
GVP College of Engineering (A)
06.2013 - 09.2017
Notable Experiences
Startup