Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Timeline
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Nimi Kumar

MIS - Operations
Bengaluru,KA

Summary

Accomplished MIS professional, excelled in stakeholder management and MS Excel, enhancing e-commerce operations and warehouse efficiency. Demonstrated expertise in lead generation and customer service, achieving significant improvements in client satisfaction and operational productivity.

Overview

9
9
years of professional experience

Work History

Senior Officer- Planning & Sizing

Myntra Designs Pvt. Ltd.
04.2017 - Current

Lead Generator

Erfolg, IBM
06.2016 - 01.2017

1. Building and maintaining relationships with IT managers, acting as a liaison between clients and the company to foster customer-dealer partnerships.
2. Assisting clients in setting up data servers, understanding their requirements, and recommending optimal solutions for storing office data across different locations.
3. Generating leads and consistently maintaining an Excel sheet for tracking daily activities, ensuring organized client management and follow-up.

Customer Service Executive

ECPL, Flipkart
10.2015 - 05.2016

1. Guiding sellers through the process of creating their Seller Account on Flipkart, ensuring a smooth onboarding experience.
2. Demonstrating the Seller Portal to sellers via call or TeamViewer, providing clear instructions on how to manage their accounts.
3. Maintaining regular contact with onboarding sellers, addressing their issues, and keeping them updated on account status and ratings to enhance their performance.

Education

B.com - Finance And Management Accounting

Rabindranath Tagore University
Bengaluru, India
04.2001 -

HSC -

NBSSE Delhi
Bengaluru, India
04.2001 -

SSC -

K.V. CRPF, CBSE
Bengaluru, India
04.2001 -

Skills

MIS- MS Excel Root Cause Analysis Stakeholder ManagementEscalation Management E-commerce Operations Warehouse Operations

Accomplishments

  • 'Make it Happen' Award, Myntra-2023
  • 'SPOT' Award, Myntra-2022

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Intermediate (B1)

Hobbies

Sports: 

  • Cricket-Corporate Trophy
  • Tennis-Winner (Inter Corporate)
  • Football, Badminton

Travelling

Art & Craft


Timeline

Senior Officer- Planning & Sizing

Myntra Designs Pvt. Ltd.
04.2017 - Current

Lead Generator

Erfolg, IBM
06.2016 - 01.2017

Customer Service Executive

ECPL, Flipkart
10.2015 - 05.2016

B.com - Finance And Management Accounting

Rabindranath Tagore University
04.2001 -

HSC -

NBSSE Delhi
04.2001 -

SSC -

K.V. CRPF, CBSE
04.2001 -
Nimi KumarMIS - Operations