Summary
Passionate and dedicated professional with a diverse background in training, management, and customer service, seeking to transition into a teaching role. Demonstrated expertise in developing and delivering educational programs, managing teams, and optimizing training processes. Adept at communicating complex concepts in an accessible manner and committed to fostering a positive learning environment for primary and secondary grade students.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Centre Head
Aerostar Jet Training Academy
6 2018 - 12.2019
- - Coordinated training programs for aviation students, adapting curricula to meet industry needs. - Developed and managed batch schedules, including the recruitment and training of instructors. - Conducted seminars and presentations to attract new students and enhance business growth. - Managed operational aspects of the center, ensuring the effective delivery of training resources and materials.
Centre Head
Flying Goose Aviation Academy
06.2011 - 01.2012
- - Trained candidates for interviews and provided guidance on career opportunities. - Supervised a team of Business Development Executives, counselors, and faculty. - Organized and executed presentations and workshops in educational institutions. - Managed administrative functions, including budget oversight and staff performance monitoring.
Guest Services Executive
Kingfisher Airlines
02.2009 - 06.2011
- - Delivered exceptional customer service and handled VIP and guest complaints with professionalism. - Trained staff in reservation systems and customer interaction, enhancing overall service quality. - Received accolades for exceeding service standards and achieving high guest satisfaction.
Restaurant Hostess
The Mercy Hotel, Cochin
12.2007 - 10.2008
- - Managed reservations and guest seating, ensuring a smooth and welcoming dining experience. - Coordinated with kitchen and service staff to maintain efficient operations and customer satisfaction. - Maintained cleanliness and organization of the dining area.
Education
MBA (HR) -
01.2011 - 04.2013
GPA: 63%
Diploma in Aviation, Hospitality & Travel M'gmt -
04.2007 - 04.2008
GPA: First Class
Bachelor of Computer Application - undefined
01.2003 - 04.2006
GPA: 70%
Higher Secondary Education (H.S.E) - undefined
01.2002 - 04.2003
GPA: 63%
Secondary School Certificate (S.S.C) - undefined
01.2000 - 04.2001
GPA: 79%
Skills
Classroom Management
Curriculum Development
Educational Planning
Student Assessment
Communication & Presentation
Team Collaboration
Problem-Solving
Software: Microsoft Office (Word, Excel, PowerPoint)
Phone
- +91 909 9090833, Ahmedabad, INDIA
- +91 909 9090277, Ahmedabad, INDIA
Personal Information
- Date of Birth: 03/07
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Malayalam
Gujarati
Timeline
Centre Head - Flying Goose Aviation Academy
06.2011 - 01.2012
Sikkim Manipal University - MBA (HR),
01.2011 - 04.2013
Guest Services Executive - Kingfisher Airlines
02.2009 - 06.2011
Restaurant Hostess - The Mercy Hotel, Cochin
12.2007 - 10.2008
Frankfinn Institute of Air Hostess Training - Diploma in Aviation, Hospitality & Travel M'gmt,
04.2007 - 04.2008
Mahatma Gandhi University - Bachelor of Computer Application,
01.2003 - 04.2006
Kerala State Board - Higher Secondary Education (H.S.E),
01.2002 - 04.2003
Kerala State Board - Secondary School Certificate (S.S.C),
01.2000 - 04.2001
Centre Head - Aerostar Jet Training Academy
6 2018 - 12.2019