Nimsha Nazarudeen
Didcot
Overview
14
14
years of professional experience
Work History
Assistant Manager
Union Bank of India
04.2024 - Current
- Compliance Management: Guided 65 branches in meeting compliance targets for account opening, ensuring collection and upload of officially valid documents as per customer risk profiles
- Financial Analysis & Management: Analyzed branch performance using Microsoft Excel on key metrics such as cash holdings exceeding retention limits, overdue accounts, locker vacancies, and agreement revisions
- Employee Payroll & Claims: Processed payroll for temporary staff and handled claims for transfer allowances, tour allowances, mobile purchases, and furniture allowances
- Communication & Reporting: Acted as a communication link between the central office and branches, relaying important directives and collecting data for analysis and reporting to ensure data-driven decision-making
- Technical Proficiency: Passionate about financial analysis and constantly exploring new features in Microsoft Excel and Word to enhance operational efficiency and streamline processes
Customer Service Associate
Union Bank of India
05.2017 - 03.2024
- Worked with Finacle software and Mobile applications
- Received Golden Pinnacle Performer Award 2024 for excellent customer service
- Provided exceptional customer service, addressing client inquiries, and resolving issues promptly
- Assisted in daily branch operations, contributing to a positive customer experience and operational efficiency
- Worked towards achieving operational targets and deadlines in an efficient way
Software Developer
UST Global
08.2011 - 06.2013
- Mainframe Developer
Education
Master of Science -
UNIVERSITY OF YORK
ENGINEERING MANAGEMENT10-2023
Timeline
Assistant Manager
Union Bank of India
04.2024 - Current
Customer Service Associate
Union Bank of India
05.2017 - 03.2024
Software Developer
UST Global
08.2011 - 06.2013
Master of Science -
UNIVERSITY OF YORK
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