Ninaad Patel
Ahmedabad
Summary
Adept at driving sales and operational excellence, I leveraged my leadership and problem-solving skills at Fly Thai DMC to enhance client satisfaction and streamline processes. My background in team management and customer service has consistently improved service delivery and operational efficiency, contributing to significant business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Operations
Fly Thai DMC
Ahmedabad
10.2024 - Current
- Promote and sell tailored tour packages to travel agents and corporate clients in a B2B environment
- Establish and maintain strong relationships with new and existing agents, ensuring satisfaction and repeat business
- Coordinate all on-ground operations, including managing logistics, scheduling transportation, and liaising with drivers and guides to ensure smooth execution of tours
- Resolve operational issues in real-time, ensuring high-quality customer service and timely delivery of services
- Collaborate with internal teams to ensure seamless integration of sales and operations, meeting both client needs and business goals
- Monitor and assess client feedback to improve service quality and enhance the client experience
Dispatcher
GoLogistics
Stoney Creek
09.2023 - 05.2024
- Coordinate and schedule deliveries, ensuring drivers are assigned optimal routes
- Monitor real-time delivery operations to address delays and resolve issues promptly
- Oversee daily operations at the delivery station, ensuring packages are sorted and dispatched efficiently
- Manage and support a team of drivers and associates to meet performance and delivery targets
- Address operational challenges by implementing improvements to streamline processes
- Maintain communication with drivers, warehouses, and customers to ensure seamless delivery operations
Supervisor
Decathlon
Brampton
03.2023 - 08.2023
- Support the Store Manager in day-to-day operations and act as their deputy in their absence
- Handle team scheduling, performance monitoring, and sales analysis
- Lead and supervise a team to achieve daily operational goals
- Mentor new employees and promote teamwork
- Manage the supply chain, including deliveries, stock transfers, and order fulfillment
- Ensure timely restocking of products for high-demand periods
- Focus on onboarding and training new employees
- Conduct workshops and ongoing skill development for staff
Floor Supervisor
FedEx
Mississauga
11.2022 - 03.2023
- Supervise staff in a warehouse setting to maintain efficiency and organization
- Oversee inventory control, equipment maintenance, and workplace safety
Front Desk Receptionist
London Travel Inn
London
09.2020 - 02.2022
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
Store Standards Associate
Walmart
Cambridge
01.2020 - 08.2020
- Uphold store cleanliness and maintenance standards by effectively directing work of cleaning and maintenance staff
- Clear shopping carts from shopping and parking areas so that they do not pose as accident hazards
- Greet customers and assist them in finding their choice of products
- Escort customers to correct aisles and help them place products in their carts
Cargo Handler
Indigo (InterGlobe Aviation Limited)
Ahmedabad
02.2019 - 07.2019
- Managed customer service and coordinated cargo handling for daily scheduled flights
- Supervised the loading and unloading of cargo, including dangerous goods (CAT 7)
- Communicated with flight captains regarding HUM and radioactive shipments, and validated cargo manifests
- Provided information on company services, rates, and special discounts
- Delivered basic technical support for a range of company products
- Maintained professionalism and composure during customer interactions, ensuring satisfaction even in challenging situations
Education
Diploma - Hospitality and Tourism Management
Conestoga College
Kitchener, ON04.2021
Bachelors of Engineering - Information Technology
Sal College of Engineering
Ahmedabad, Gujarat08.2018
Skills
- Microsoft Office
- Customer service
- Team management
- Fast learner
- Warehouse
- Shipping
- Organizational
- Safety Management Skills
- Machine Operator
- Data entry
- Inventory management
- Problem solving
- Retail sales
- Cash handling
- Clerical experience
- Administrative experience
- Store Management Experience
- Leadership
- Sales
Certification
- IATA, 04/01/18, Present, Have completed foundation in travel and tourism with Ameduse. Was awarded best performer of country and received a recommendation letter signed by Mr. Ivica Kovacic, Head, IATA Training.
- Smart Serve, 12/01/19, Present, Have valid smart serve certificate.
- Food Handler, 12/01/19, Present, Have Valid Food Handlers Certificate.
- ACTA certification: Hotel Sales Specialist, Present, Have successfully completed specialized certification for hotel sales specialist by Marriott Excellence approved by Association of Canadian Travel Agencies (ACTA).
- First Aid and CPR/AED level C certification by Canadian Red Cross
Additionalinformation - Availability
Monday-Sunday - Full Day
Languages
- English, Fluent
- Hindi, Native
- Gujarati, Native
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales and Operations
Fly Thai DMC
10.2024 - Current
Dispatcher
GoLogistics
09.2023 - 05.2024
Supervisor
Decathlon
03.2023 - 08.2023
Floor Supervisor
FedEx
11.2022 - 03.2023
Front Desk Receptionist
London Travel Inn
09.2020 - 02.2022
Store Standards Associate
Walmart
01.2020 - 08.2020
Cargo Handler
Indigo (InterGlobe Aviation Limited)
02.2019 - 07.2019
Diploma - Hospitality and Tourism Management
Conestoga College
Bachelors of Engineering - Information Technology
Sal College of Engineering
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