Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nipun

Senior Associate
New Delhi,DL

Summary

I have 2.5 years of experience in BPO sector, Have also performed team managing roles. I am always ready for new challenges and love standing out with my work. Have also worked in an exhibition company and managed on ground issues.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Senior Associate

Jindalx
New Delhi, Delhi
06.2019 - 11.2021
  • While taking chats supported all the users in the best possible way.
  • Focused on providing a good support experience, Even went extra miles for that.
  • Developed junior team members and cultivated collaborative culture.
  • Performed team managing roles in the absence of my seniors, Was also given full time responsibility of an team leader.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Actively worked on the escalation and queries raised by the client.
  • Oversaw project planning, schedule management and customer relations.
  • Supported exchange of feedback and communication between management and associates.

Associate

Exhibica India
New Delhi, Delhi
08.2017 - 12.2018
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Managed customer relations and customer service through daily communication and interaction.
  • Mentored and coached other team members to meet daily sales goals.

Education

Bachelor of Arts -

Delhi University
New Delhi
04.2017 - 09.2020

Skills

Basic Knowlegde of MS Office/Excel

Good communication skills

Team Management

Good positive attitude

Timeline

Senior Associate

Jindalx
06.2019 - 11.2021

Associate

Exhibica India
08.2017 - 12.2018

Bachelor of Arts -

Delhi University
04.2017 - 09.2020
Nipun Senior Associate