Nipun
Senior Associate
New Delhi,DL
Summary
I have 2.5 years of experience in BPO sector, Have also performed team managing roles. I am always ready for new challenges and love standing out with my work. Have also worked in an exhibition company and managed on ground issues.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate
Jindalx
New Delhi, Delhi
06.2019 - 11.2021
- While taking chats supported all the users in the best possible way.
- Focused on providing a good support experience, Even went extra miles for that.
- Developed junior team members and cultivated collaborative culture.
- Performed team managing roles in the absence of my seniors, Was also given full time responsibility of an team leader.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Actively worked on the escalation and queries raised by the client.
- Oversaw project planning, schedule management and customer relations.
- Supported exchange of feedback and communication between management and associates.
Associate
Exhibica India
New Delhi, Delhi
08.2017 - 12.2018
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Managed customer relations and customer service through daily communication and interaction.
- Mentored and coached other team members to meet daily sales goals.
Education
Bachelor of Arts -
Delhi University
New Delhi 04.2017 - 09.2020
Skills
Basic Knowlegde of MS Office/Excel
Good communication skills
Team Management
Good positive attitude
Timeline
Senior Associate
Jindalx
06.2019 - 11.2021
Associate
Exhibica India
08.2017 - 12.2018
Bachelor of Arts -
Delhi University
04.2017 - 09.2020