Nipun Gupta
Business Analyst And Automation Engineer
Thane,MH
Summary
City Dweller who loves to take part in fitness activities and finding new adventures and challenges along the way. I have experience working in Banking Industry and IT Industry. I have found that nothing satisfies me more than meeting new people, Keeping customers happy from operations Standpoint and contributing to overall growth of business
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Associate
J.P. Morgan Chase
06.2016 - Current
- Project Management: Successfully managed and delivered over 21 end-to-end projects across diverse industries, ensuring timely completion, quality standards, and stakeholder satisfaction. Adept at project planning, resource allocation, risk management, and cross-functional team coordination. Proven ability to drive efficiency, streamline workflows, and implement best practices to achieve project goals within scope, budget, and deadlines. Skilled in Agile, Scrum, and Waterfall methodologies, with a strong focus on continuous improvement and stakeholder engagement
- Process Automation: Analyzed and automated various remote operational processes, leading to enhanced efficiency, reduced manual effort, and improved accuracy. Successfully implemented automation solutions that resulted in a total savings of 20 Full-Time Equivalents (FTEs) by optimizing workflows and eliminating redundancies. Skilled in RPA, AI-driven automation, and workflow management systems, with a strong focus on digital transformation, process scalability, and seamless integration with existing business operations.
- Customer Satisfaction & Service Excellence: Consistently enhanced customer satisfaction by proactively resolving complex issues and delivering exceptional service at all times. Skilled in analyzing customer pain points, implementing effective solutions, and ensuring a seamless customer experience. Adept at fostering strong relationships, improving response times, and driving customer-centric initiatives that lead to increased loyalty and long-term success.
- Stakeholder Management & Cross-Functional Collaboration: Established strong relationships with key stakeholders, enabling seamless communication and collaboration across departments and teams. Effectively bridged gaps between business and technical teams, ensuring alignment of goals, streamlined decision-making, and successful project execution. Adept at negotiation, expectation management, and stakeholder engagement, driving consensus and fostering a culture of transparency and teamwork.
- Data Reporting & Analysis: Conducted in-depth data analysis and reporting to identify key issues, enhance operational effectiveness, and deliver data-driven insights for strategic decision-making. Developed and optimized reports to track performance metrics, uncover trends, and drive continuous improvement, ensuring high-quality, differentiated services for JP Morgan clients. Proficient in leveraging data visualization tools, BI dashboards, and analytics platforms to streamline reporting processes and support business objectives.
- Client Experience & Process Optimization: Collaborated with the OFAC Data Analytics and Good Guy team within the Corporate and Investment Banking domain for Digital and Platform Services, driving improvements in transaction processing. Successfully enhanced Straight-Through Processing (STP) by 30% through data-driven insights, process optimization, and automation initiatives. Focused on risk mitigation, compliance, and operational efficiency to elevate the overall client experience and ensure seamless service delivery.
- Risk Mitigation & Compliance: Conducted audits, RAMP procedures, and risk-based KPI analysis to proactively identify and mitigate operational risks, ensuring regulatory compliance and protection against potential penalties for JP Morgan. Implemented risk control frameworks, monitoring mechanisms, and process enhancements to strengthen operational resilience and minimize exposure to financial and reputational risks. Adept at analyzing data, identifying vulnerabilities, and driving strategic risk mitigation initiatives to uphold industry standards and regulatory requirements.
- Pitching Material Preparation: Collaborated with analysts across global locations to develop compelling pitch materials for potential clients, ensuring data-driven insights, market trends, and strategic recommendations were effectively presented. Played a key role in creating high-impact presentations and reports to support business development efforts.
- Testing & Quality Assurance: Conducted manual and automated testing of web applications to ensure optimal functionality, performance, and user experience. Utilized Selenium and JIRA to manage test cycles, track bugs, and enhance software reliability. Experienced in identifying defects, executing test cases, and collaborating with development teams to drive product improvements.
System Engineer
Infosys Ltd
09.2011 - 02.2013
- Development - Integrated various client operations into one application and added more features into the software asked by the client using ASP.Net, ADO.Net, C# and Oracle
- Testing - Worked as a Test Engineer and found out various defects in the software using functional testing
Education
MBA - Financial Services
Somaiya Institute of Management Studies
Mumbai 06.2014 - 06.2016
BE - Computer Science
Ramrao Adik Institute of Technology
Navi Mumbai 06.2007 - 06.2011
Skills
SmartSpecs Proficiency
Certification
Advanced UiPath Certification, 10/01/21, Present
Honor Awards
- Quarterly Excellence Award, 07/01/20, 10/01/20, JP Morgan Chase, Won the award for automation of 13 processes resulting in save of 5 FTEs using WinAutomation and Business Analysis
- Quarterly Excellence Award, 01/01/20, 04/01/20, JP Morgan Chase, Won the award for making Model for reducing risk and Increasing employee effectiveness by creating an effective QA model for reducing errors
- Quarterly Excellence Award, 04/01/19, 07/01/20, JP Morgan Chase, Won the Award for analyzing the transaction behavior of APAC Clients and Making statistical models for various clients for predicting the client behavior
- Quarterly Excellence Award, 07/01/18, 10/01/18, JP Morgan Chase, Won the Award for increasing the STP Rate by 30% for High Value Applications
- Quarterly Excellence Award, 01/01/17, 04/01/17, JP Morgan Chase, Won the Award for analyzing the payments and creating effective good guys for Priority clients and decreasing the overall TAT by 45 mins
- Shield Award Winner, 01/01/18, 12/01/18, JP Morgan Chase, Won the Shield Award for protecting JP Morgan by catching and getting added more than 7 Sanctioned entities to the list which weren't originally present in the List
Gymming, Walking, Powerlifting
- Powerlifting & Strength Training: Committed to structured goal-oriented training, focusing on progressive overload, strength optimization, and performance tracking. Applied principles of discipline, consistency, and resilience to both fitness and professional growth.
- Gym & Functional Fitness: Passionate about maintaining physical and mental well-being through structured workout routines. Utilized strength training and conditioning techniques to enhance focus, endurance, and productivity in daily life.
- Walking & Active Lifestyle: Engages in regular long-distance walking to promote mental clarity, stress management, and overall health, reinforcing endurance and perseverance—key traits in professional and personal development.
Timeline
Associate
J.P. Morgan Chase
06.2016 - Current
MBA - Financial Services
Somaiya Institute of Management Studies
06.2014 - 06.2016
System Engineer
Infosys Ltd
09.2011 - 02.2013
BE - Computer Science
Ramrao Adik Institute of Technology
06.2007 - 06.2011
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