Niraj Khot
Senior Service Delivery Manager
Mumbai
Summary
Accomplished Senior Service Delivery Manager with a proven track record at Capgemini Technology Services, excelling in strategic planning and client relationship management. Spearheaded initiatives that enhanced service quality, reduced costs, and improved team productivity. Skilled in automation and AI, fostering innovation and operational excellence.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Senior Service Delivery Manager
Capgemini Technology Services
06.2005 - Current
- Worked in the IT industry for the last 20 years of global programme management experience
- Highly commercial and influential IT executive with a very strong delivery focus. Demonstrated experience of leading multiple international technology-driven transformation and implementation programs across UK, Europe, US and APAC, as well as driving service improvements for multiple clients to improve delivery.
- A strategic thinker who can plan and implement sales, marketing and business initiatives to support corporate objectives. Expert in leveraging technology to drive organisational growth, performance, and profitability.
- Negotiated with clients to secure competitive pricing for service contracts , reducing operational expenses without compromising quality.
- Led Automation and Innovation journey for client
- Expertise on financial management revenue, costs management, margins, expenses management
- Oversaw the successful launch of multiple projects, achieving on-time delivery while adhering to strict budget constraints.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Planned and managed full project lifecycles, from conception through final completion.
- Conducted regular service reviews with clients, maintaining transparency and fostering long-term business partnerships.
- Cultivated a positive work environment that encouraged open communication, teamwork, and employee engagement across the organization.
- Mitigated potential risks through diligent planning and proactive management strategies, ensuring minimal disruptions to service delivery timelines.
- Coordinated high-profile events for clients, ensuring seamless execution from planning stages through post-event follow-up activities.
Senior IT Executive
HDFC Life Insurance Company
01.2005 - 06.2005
- Established performance metrics for gauging IT service levels, driving continuous improvement efforts across the organization.
- Streamlined IT operations by implementing advanced software solutions and optimizing existing systems.
- Developed comprehensive disaster recovery plans for safeguarding vital data and minimizing operational disruptions during emergencies.
- Spearheaded the development of mobile applications that improved remote workforce capabilities and increased overall productivity levels.
Data Centre Executive
CMS Computers
04.2004 - 01.2005
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Fostered a culture of innovation that led to the development of several successful new product offerings.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
Data Centre Executive
Euronet Worldwide
04.2003 - 03.2004
- Established team productivity by providing comprehensive training, mentorship, and performance evaluations.
Education
Bachelor of Science - Physics
Sathaye College
Mumbai, India 04.2001 -
Bachelor of Science - Electronics And Telecommunications Engineering
Watumall Engineering
Mumbai, India 04.2001 -
SAP ABAP -
SAP
Mumbai, India 04.2001 -
Engagement Manager -
Capgemini University
France 04.2001 -
Skills
Strategic Planning
Account Management
Budget Management
Automation - AI / GenAI
Sales & Negotiation
Business Analysis
Client Relationship Management
Contract Administration
Service Level Agreements
Vendor Relationship Management
ERP modernization
Certification
SAP
Timeline
Senior Service Delivery Manager
Capgemini Technology Services
06.2005 - Current
Senior IT Executive
HDFC Life Insurance Company
01.2005 - 06.2005
Data Centre Executive
CMS Computers
04.2004 - 01.2005
Data Centre Executive
Euronet Worldwide
04.2003 - 03.2004
Bachelor of Science - Physics
Sathaye College
04.2001 -
Bachelor of Science - Electronics And Telecommunications Engineering
Watumall Engineering
04.2001 -
SAP ABAP -
SAP
04.2001 -
Engagement Manager -
Capgemini University
04.2001 -
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