Niraj Solanki

• Troubleshooting all information technology issues, including software, hardware, and networking.
• Provision and audit access rights for all company resources.
• Assist in the management of Active Directory information, ensuring accuracy and regular updates.
• Install and update desktops, laptops, mobile devices, peripherals, networks, and related software.
• Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate.
• Follows up with end-users to ensure that inquiries are resolved within established SLAs.
• Logs and tracks inquiries using a ticketing system while maintaining history records.
• Documents and maintains workflows utilized in successful issue resolution.
• Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved.
• Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
• Providing leadership and work guidance to less experienced personnel.
• Working with a global team, providing Network-/Security Services on a high level of quality. Assists with routine and ad hoc requests. Supports projects and initiatives within the department.
• Configured and maintained server infrastructure to ensure optimal uptime and efficiency.
• Mentored junior staff on best practices in system management and problem resolution.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

• Responsible for whole IT infrastructure of the company.
• Direct report to Director of the company.
• Responsible for IT infrastructure at around 10 sites located at PAN India.

• Working at client site GETCO (Gujarat Energy Transmission Corporation Limited) corporate office of Gujarat.
• Having similar responsibilities of system admin.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Worked with users to determine areas of technology in need of improved usability.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.

• Worked from Feb-21 to April-22 as an IT Engineer & HR officer.
• Work under the supervision of a technical lead and collaborate with client representatives to complete assigned tasks efficiently.
• Actively participate as a team member, fostering positive and productive relationships with colleagues.
• Apply relevant technical knowledge and problem-solving skills to address challenges encountered during project development.
• Led implementation of electronic health record systems, enhancing data accessibility and patient care.

• Transcorp Enterprise - Joined in April 2015 and worked client site Finolex Industries Limited, Vadodara. Worked till June 2016.
• Dynacons System and Solutions Limited – Watching my knowledge and work efficiency “Finolex Industries Limited” suggested my name to “Dynacons System and Solutions Limited” during change of contract, so I Joined Dynacons in June 2016 and worked client site Finolex Industries Limited, Vadodara till Oct – 2018
• Additional Knowledge gain during work:

Taking written exam and checking papers of candidates coming for interview.

Doing MIS (Management Information System) work based on excel and SAP.