Divya R
System Administrator
Bangalore
Summary
To obtain a challenging and demanding job in an interactive environment that will further enhance my knowledge and skills.
Proven ability to create and deliver solutions tied to business growth, organizational development, and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects, and teams in a range of IT environments.
Overview
9
9
years of professional experience
4
4
Languages
Work History
System Administrator
Lenskart.com
01.2023 - Current
- Google Workspace G-Suit (Creating, Updating the users on the mail Managing the backend work) Other Email related issue troubleshooting
- Video conference setup Devices (Jabra, Polycom, EUC, Mini PC other Equipment) over Zoom, Google Meet, and Teams
- Ticket Tool Fresh desk and Service desk (assigning the task to the team and taking the follow-up and making the report on a daily basis on Excel)
- Network (issue over the network (L1fortinet firewall) and VPN (Over the firewall IPsec and single sign-on via G-suite Cisco Meraki AP configuring and Monitoring, Packet Fence
- Operating system (Installation and troubleshooting of Windows 2010/2011)
- MAC OS (Troubleshooting issues and installation of the software)
- Technical support and training (Proving Support to the user over the Remote {Desktop, Laptop, and issue related}) Lenskart Users & Store issues over the PAN India and international
- Managing the backend work like deployment work and giving the technical support
- Software and Hardware (Troubleshooting and installing software like Power BI, D365, Antivirus, and Application issues hardware like RAM hard disk {SSD, HDD}, Fan, and other defective hardware
- Learning management System (Handling end-to-end LMS operations including group creation, user access management, course creation, and KC (Knowledge Component) assignment on a daily basis. Responsible for generating reports, monitoring course completion, and resolving user access issues to ensure seamless learning experiences and platform efficiency)
IT Support Assistance
Amazon.com (Vendor-Russell Tobin)
11.2020 - 06.2021
- Installation and troubleshooting Windows Win 7/2008/2010/2011
- Timely analyze whether any repairs or replacements are needed.
- Troubleshooting with Software and Hardware
- Troubleshooting any reported problems.
- Other Responsibilities Giving Support Technical & Software Training to Company Clients.
- Troubleshooting any reported problems.
- Handling Customer Queries, Team Handling, Customer Service, Software Implementation, IT Team Management, System Administration, Technical Support, Software Support
- Managing inbound & outbound calls & Emails Respond to customer queries in a timely and accurate way, via phone, email
- Providing a demo of the software to customers and monitoring customer complaints and reaching out to provide assistance
- Informing customers about new features & functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback & share it with our Product, Sales & Marketing teams
- Handling operations and implementation of new applications and deployment on the client sides
- Handling Change Request taking the application backup and uploading on the live and testing servers
- Managing the local testing, AD, backup, Storage server, and daily health checkup production and local serves
- Ability to work in a team with diverse backgrounds.
- Sincerity to complete the assigned tasks
- Hardworking, Self-confident, meets deadlines on task entrusted and ample analysing capacity.
- Takes Initiative and no additional directions are required once work is explained and assigned.
Network Support Engineer
Bell tele services India pvt.ltd
06.2016 - 09.2018
Education
10th -
Gov't Junior Collage
Channagiri04-2010
Bachelor of Computer Applications - Computer Information Systems
Sikkim Professional University
Sikkim 04.2001 -
Diploma - Electronics And Communication
Gov't Residential Women's Polytechnic
Shimoga, India 04.2001 -
Skills
IT operations
Team Management
Ticket Tool Management
Process Management
IT Asset Management
Client Support
Change Request
Google G-Suite
Antivirus
Operating system
Windows server
Microsoft office
Backups
Network troubleshooting
Software installation
Remote Access
System monitoring
Hardware and software installation
Server maintenance
Desktop troubleshooting
System updates
Hardware troubleshooting
Personal Information
- Date of Birth: 08/07/94
- Nationality: Indian
- Marital Status: Married
Timeline
System Administrator
Lenskart.com
01.2023 - Current
IT Support Assistance
Amazon.com (Vendor-Russell Tobin)
11.2020 - 06.2021
Network Support Engineer
Bell tele services India pvt.ltd
06.2016 - 09.2018
Bachelor of Computer Applications - Computer Information Systems
Sikkim Professional University
04.2001 -
Diploma - Electronics And Communication
Gov't Residential Women's Polytechnic
04.2001 -
10th -
Gov't Junior Collage
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