Summary

Overview

Work History

Education

Skills

Software

Professional Experience

Additional Information

Timeline

Nirali Trivedi

Client Success Partner

Jamnagar,Gujarat

Summary

Hard working, knowledgeable and performance-driven Client Success Partner with a wealth of experience in managing multiple accounts, developing client on-boarding processes, excels at maintaining excellent customer satisfaction, building professional relationships and providing beneficial advice to client on any issues. Possess great leadership skills, extensive communication skills, strong customer orientation, excellent problem solving skills and significant ability to perform well in a team.

Overview

6

6

years of professional experience

4

4

years of post-secondary education

3

3

Languages

Work History

Client Success Partner

Searce Cosourcing Services (P) Ltd

Rajkot, Gujarat

03.2021 - Current

Manage all post-sales activity for Box's top business and commercial customers, through strong relationship-building, product knowledge, planning and execution .
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs .
Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs .
Acted as lead point of contact for all communications with clients including product training, quarterly executive reviews and subscription renewals .
Responsible for regular status calls with Client Success Leadership with existing portfolio increasing customer retention .
Work closely with product team to provide input on roadmap priorities .
Work closely and cross train with account managers and sales team to assist with new and existing clients .
Ensure that a plan is in place with each customer for deployment, change management and adoption programs .
Interact with clients regularly via email and phone .
Handled day-to-day running of product HappierWork, ensuring high levels of productivity and progression.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Increased customer satisfaction by resolving product issues.

Software Engineer

Green Apex

Ahmedabad, Gujarat

11.2018 - 08.2020

Worked in an Agile-driven environment to effectively maintain project timelines and utilize available resources.
Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
Improved system performance by making proactive adjustments and resolving bugs.
Ability to accurately collect, organize, analyze and disseminate substantial amount of information.
Well versed with reporting packages, databases (SQL, Microsoft Access), programming a plus (XML, JavaScript, or ETL frameworks).
Proficient in SQL querying (comfort with temporary tables and multi-step queries).
Ability in leveraging data analysis tools and techniques and extracting insights from data and drive resultant business action.
Strong written and verbal communication/presentation skills.
Excellent attention to detail and organizational skills.

Education

Marwadi Education Foundation Group Of Institute

Rajkot

06.2014 - 08.2018

SHREE LG HARIA (H.S.C), GSEB

Jamnagar

ST. ANN'S HIGH SCHOOL (S.S.C), GSEB

Jamnagar

Skills

Client satisfaction management

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Software

MS Excel

MS PowerPoint

Jira

Angular CLI

Visual Studio Code

GIt

Postman

Professional Experience

Searce Cosourcing Services (P) Ltd.

Worked as a Client Success Partner | Happier Work

From 8th March 2021 To Present

Company link: https://www.searce.com

Product link: https://happierwork.com

Green Apex

Worked as a Software developer (Frontend) at Green Apex.

From 6th December 2018 To 30th August 2020.

Company link: https://www.green-apex.com

Additional Information

HappierWork

Duration: 1 year
Team Size: 63
Roles & Responsibility: Client Success Partner
HappierWork improves, automates and transforms hire-to-retire processes for organisations. The Software is deeply integrated with Google.
HappierWork is a cloud-based feature rich software which automates HR process like recruitments, attendance and payroll for small and medium scale organizations.
happierHire is a Wonder Tool that Simplifies Recruitment Process! It keeps hiring process systematic and organized. It allows organize candidate database from all sources, provides tools to manage approvals & requisitions, effective resume parsing, quick feedback mechanism and a lot more for happy hiring.
happierDeck is corporate communications platform and a custom dashboard for futuristic businesses with all the applications you need to access.
happierFlow automates core business processes. Stop using spreadsheets or emails to track processes. Set happier Flow and know where you stand.
Payrolls and claims made easy with happierPay. It help employees across different pay bands to do Tax declaration for every fiscal year.

Scriptdoor
• Duration : 6 months
• Team Size : 12
• Roles & Responsibility : Frontend Developer
• Interact with service side to get the data and display to end user.
• Creating reusable component.
• Improving site loading performance across all projects.
• Use of CSS image sprites, file compress, save byte using minification, cache objects to increase performance, reduce DOM access, avoid unnecessary variables, delay JavaScript loading.
• Technology Used : JQuery, JavaScript, HTML 5, CSS3, preprocessor LESS, Tools, BOOTSTRAP.
• Description: This platform is developing an end to end integrated media and entertainment redistribution platform where you can create, sell or buy any media content. ScriptDoor taps into the brains of writers, thinkers, and storytellers to bring you a variety of content across categories of media and entertainment.

Timeline

Client Success Partner

Searce Cosourcing Services (P) Ltd

03.2021 - Current

Software Engineer

Green Apex

11.2018 - 08.2020

Marwadi Education Foundation Group Of Institute

06.2014 - 08.2018

SHREE LG HARIA (H.S.C), GSEB

ST. ANN'S HIGH SCHOOL (S.S.C), GSEB