NIRANJAN GUPTA
Lead PMO Delivery / PMO Manager – Legal, Compliance, Regulatory & Finance Change
Pune
Summary
Results-driven Lead PMO / PMO Delivery Manager with over 18 years of IT and service delivery experience, specializing in driving complex transformation and compliance frameworks within the BFSI sector. Proven track record of managing central bank governance guidelines, risk management roadmaps, and cross-departmental delivery. Expert in establishing robust PMO governance structures, managing multi-region stakeholder groups, and driving process re-engineering using PMP, CSM, and Lean Six Sigma methodologies.
Overview
4
4
Certifications
20
20
years of professional experience
Work History
SAP Escalation Project Manager & PMO Lead
NTT Data Business Solutions
Pune
01.2025 - Current
- Lead end-to-end escalation management and delivery governance across three global regions, ensuring strict SLA/KPI compliance.
- Streamlined coordination across technical bridges and shift operations, driving a 25% increase in operational efficiency through ITIL-based framework optimization.
- Established cross-functional lifecycle processes and continual service improvement (CSI) initiatives to optimize program reliability and performance.
Senior IT Project Manager (Regulatory & Compliance)
Kotak Mahindra Bank Ltd
Mumbai
01.2024 - 09.2024
- Directed PMO tracking for critical audit observations and compliance roadmaps in strict alignment with central bank governance guidelines.
- Partnered with executive technology leads to completely revise and re-engineer Standard Operating Procedures (SOPs) for existing risk frameworks.
- Tracked and mitigated the IT and compliance failures.
- Managed a PMO for critical audit compliance and helped the Reserve Bank of India (RBI) lift business restrictions.
- Re-engineered Standard Operating Procedures with technology leaders, fixed IT and compliance failures, and drove endpoint security projects to close audit findings.
- Managed project timelines, dependencies, and external vendors for massive infrastructure endpoint security initiatives to guarantee timely closure of compliance observations.
BFSI PMO Manager
Egnyte
05.2022 - 09.2023
- Headed the PMO tracking and delivery for cloud data analytics and governance projects across SharePoint and Google Cloud platforms for primary BFSI (Banking, Financial Services, and Insurance) clients.
- Standardized cross-functional project reporting structures to give executive leadership total visibility into milestone health and resource allocation.
Service Delivery & PMO Experience Manager
Letrim Intelligence Services Private Limited
Mumbai
10.2021 - 05.2022
- Formulated and led post-incident reviews following critical operational risks to strengthen governance and stakeholder communication.
- Analyzed customer feedback to refine processes and improve satisfaction rates.
- Collaborated with stakeholders to streamline operations and optimize user experiences.
Technical Support & Change Manager
Rayden Interactive (Phreesia)
Pune
06.2019 - 10.2021
- Coordinated application and development teams on platform releases, rigorous testing, and issue closures to ensure robust change management workflows.
- Delivered weekly metrics and financial health reports (Credits, Churn, Growth) directly to executive leadership to enable data-driven decision-making.
Customer Service Specialist / Process Analyst
ADP India Pvt Ltd
Pune
11.2018 - 05.2019
- Authored comprehensive SOPs to standardize operations across departments and improve compliance delivery consistency.
Information Technology Help Desk Supervisor
Inchcape Shipping Services
Mumbai
05.2016 - 01.2017
Senior Technical Advisor
Hutchison 3G
Mumbai
01.2009 - 02.2012
Senior Technical Support Specialist
CONVERGYS LIMITED
Mumbai
07.2006 - 05.2008
Education
GED -
10.2026
Bachelor of Commerce -
12.2020
Skills
- PMO Governance & Frameworks
- Regulatory & Central Bank Compliance
- Risk & Issue Mitigation
- Stakeholder & Vendor Management
- BFSI Change Management
- Resource Capacity Planning
- SLA/KPI Design & Compliance
- Cross-Functional Team Leadership
- Process Automation & SOP Design
Certification
Project Management Professional (PMP), Project Management Institute (PMI)
Timeline
SAP Escalation Project Manager & PMO Lead - NTT Data Business Solutions
01.2025 - Current
Senior IT Project Manager (Regulatory & Compliance) - Kotak Mahindra Bank Ltd
01.2024 - 09.2024
BFSI PMO Manager - Egnyte
05.2022 - 09.2023
Service Delivery & PMO Experience Manager - Letrim Intelligence Services Private Limited
10.2021 - 05.2022
Technical Support & Change Manager - Rayden Interactive (Phreesia)
06.2019 - 10.2021
Customer Service Specialist / Process Analyst - ADP India Pvt Ltd
11.2018 - 05.2019
Information Technology Help Desk Supervisor - Inchcape Shipping Services
05.2016 - 01.2017
Senior Technical Advisor - Hutchison 3G
01.2009 - 02.2012
Senior Technical Support Specialist - CONVERGYS LIMITED
07.2006 - 05.2008
IIM Indore - GED,
ISBM University - Bachelor of Commerce,