Niranjan Kumar
Sitamarhi
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Team Leader
Reliance Trends
Sitamarhi
04.2023 - Current
- Led team of associates in daily store operations and customer service.
- Coordinated inventory management to ensure stock availability and organization.
- Trained new employees on company policies and procedures for optimal performance.
- Facilitated regular team meetings to discuss goals, updates, and feedback.
- Resolved customer inquiries and issues to maintain a positive shopping experience.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Head Cashier
Reliance trends
Sitamarhi
04.2020 - 03.2023
- Managed cash register operations and ensured accurate transaction processing.
- Supervised cashier team and coordinated daily staffing schedules.
- Trained new cashiers on customer service and point-of-sale systems.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Reliance trends
Sitamarhi
10.2018 - 03.2020
- Processed customer transactions efficiently at Reliance Trends.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
Education
B.com - 1st Division
BRABU UNIVERSITY MUZAFFARPUR
04.2017 - 03.2020
12th - 2nd Division
SLK COLLEGE, SITAMARHI
07.2015 - 03.2017
10th - 2nd Division
RSR HIGH SCHOOL BARIYARPUR
04.2014 - 03.2015
ACAP + TALLY - Distinction
Aptech Computer Education Sitamarhi
01.2017 - 08.2018
Skills
- Team leadership
- Customer service
- Employee training
- Inventory management
- Effective communication
- Goal setting
- Time management
- Problem solving
- Teamwork and collaboration
- Leading team meetings
- Operational efficiency
- Key performance indicators
- Feedback delivery
- Work planning
- Leadership
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Team Leader
Reliance Trends
04.2023 - Current
Head Cashier
Reliance trends
04.2020 - 03.2023
Cashier
Reliance trends
10.2018 - 03.2020
B.com - 1st Division
BRABU UNIVERSITY MUZAFFARPUR
04.2017 - 03.2020
ACAP + TALLY - Distinction
Aptech Computer Education Sitamarhi
01.2017 - 08.2018
12th - 2nd Division
SLK COLLEGE, SITAMARHI
07.2015 - 03.2017
10th - 2nd Division
RSR HIGH SCHOOL BARIYARPUR
04.2014 - 03.2015