Niranjan S
Bengaluru
Summary
Senior Technical Program Manager with 15+ years of progressive experience driving high-impact digital transformations across Fintech, Retail, and E-commerce. Proven track record of orchestrating complex cross-product integrations—including a $100M+ revenue-generating ecosystem at Intuit—and launching cutting-edge conversational AI, spatial computing (AR/Digital Twins), and big data architectures. Adept at bridging the gap between engineering execution and business strategy, leveraging a deep foundational background in quality assurance and cloud microservices to build scalable, resilient, and user-centric products.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
Intuit
Bangalore, India
03.2024 - Current
- Spearheaded the end-to-end development of an AI/LLM-powered anomaly detection system; processed 3M+ annual payroll records while strictly adhering to a .
- Designed and deployed a conversational AI interface to proactively guide users through complex tax compliance resolutions, resulting in a >90% reduction in year-end tax filing rejections.
- Orchestrated the cross-product integration for Jumpstart program, seamlessly connecting QuickBooks Online users to the TurboTax ecosystem; drove massive new customer acquisition of over 300k and generated >$10M in FY25-26 revenue.
- Led GTM strategy and technical execution for a highly regulated Tax Impounding feature, managing strict dependencies across Legal, Compliance, Finance, and Marketing; secured $65M in incremental annual revenue while safeguarding customers from missed tax deadlines and IRS penalties.
- Ensured 99.99% system availability during the highly critical tax peak season, seamlessly handling traffic spikes of up to 50,000 TPS by orchestrating rigorous infrastructure load testing, gateway throttling, database failovers, and robust observability/alerting mechanisms.
Technical program manager
Lowe's
Bengaluru, India
08.2022 - 01.2024
- Directed the end-to-end strategy and execution of a $50M+ Visual Space Planning program, successfully deploying interactive 3D Digital Twins and AR-guided planogram overlays to 100+ high-volume US store locations.
- Orchestrated the rollout of AR-assisted spatial computing hardware to store associates, enabling real-time planogram verification and reducing merchandising errors by 25%.
- Established a continuous feedback loop using in-store IoT and user telemetry data to refine the spatial planning UI, increasing associate adoption rates from 40% to 90%.
- Managed a cross-functional matrix of 60+ software engineers, UX/UI designers, and hardware deployment specialists, ensuring on-time delivery across monthly release cycles.
- Identified and mitigated critical hardware supply chain and software integration risks, ensuring zero disruption to store operations during the peak holiday rollout phase.
Senior Scrum Master
Nike
Bengaluru, India
03.2021 - 08.2022
- Orchestrated the delivery of critical data products for Nike's Demand & Planning organization, directly supporting a $1.5B global product portfolio and reducing stock-out risks by 95%.
- Led the successful migration of 5 legacy on-premise planning datasets to the cloud, achieving a 40% reduction in infrastructure costs while maintaining 99.99% system availability.
- Accelerated the time-to-market for new data planning features by 50% by implementing robust Agile rituals and standardizing Jira workflows across 4 cross-functional teams.
- Bridged the gap between supply chain business leaders and technical teams, reducing project delivery bottlenecks and increasing sprint velocity by 60%.
Project Manager
Devon Software services pvt Ltd
Bengaluru, India
06.2015 - 03.2021
- Spearheaded the digital transformation of Kramp's e-commerce platform from a legacy monolith to a scalable microservices architecture, accelerating deployment frequency by [40%] and reducing system downtime by [25%]
- Orchestrated a seamless, zero-downtime data migration of [50TB+] from an on-premise Oracle database to AWS Cloud, resulting in a [30%] reduction in infrastructure costs and a [20%] improvement in data retrieval speeds.
- Championed rigorous quality protocols throughout the cloud transition, achieving a [99.9%] uptime for the e-commerce application and reducing critical post-release production bugs by [35%]
- Directed distributed engineering and QA teams of 20+ members over 6 years, successfully delivering over 10+ major architectural milestones on schedule and within a $2M project budget.
- Improved overall e-commerce application load times by 1.5 seconds, directly contributing to a 15% increase in customer conversion rates during peak traffic periods.
Senior Product Engineer
Harman Connected Services
Bengaluru, India
11.2013 - 05.2015
- Architected and developed a scalable test automation framework from scratch using Selenium and Java, reducing manual testing effort by 75%.
- Spearheaded the transition from manual to automated testing by designing custom automation solutions, cutting regression testing time from 10 days to 3 hours.
- Engineered robust UI and API testing frameworks, expanding overall test coverage by 85% across the product ecosystem.
- Integrated automated test suites directly into CI/CD pipelines using Jenkins, enabling continuous testing and faster deployment cycles
Software Test Engineer
Aryaan Solutions Pvt Ltd
Bengaluru, India
02.2011 - 11.2013
- Developed and maintained modular, reusable automation scripts, decreasing script maintenance time and improving test execution reliability.
- Enforced stringent quality gates and organizational standards across the Software Development Life Cycle (SDLC), resulting in a 40% decrease in post-release defects.
- Utilised a 'shift-left' testing strategy, collaborating closely with developers to identify and resolve critical bugs early in the development phase.
- Generated automated test reports and customized dashboards to provide stakeholders with real-time visibility into product quality and sprint readiness.
Education
Bachelor of Engineering - Computer and Information Science
SJCIT
Chickaballapur, Karnataka01-2010
Skills
- Program and Project Management
- AI Technologies (Machine Learning, AR and IoT)
- Generative AI
- Claude Code
- Cloud Technologies (AWS)
- DevOps (CI/CD, Monitoring, Automation)
- Java
- Python
- JavaScript
- Agile methodologies (Scrum , SAFe and Kanban)
- MicroServices Architecture
- Digital Transformation
- Web and Mobile Technologies
- Application and data security
- Project Management tools (JIRA, confluence, Trello, Figma, Miro)
- Risk Management
- Stakeholder Management
- Vendor Management
- Cross-functional Delivery Management
Certification
- Certified Project Manager
- SAFe Agilist 6.0
- Professional Scrum Master
- AWS cloud practitioner
Languages
English
Proficient
C2
Kannada
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Technical Program Manager
Intuit
03.2024 - Current
Technical program manager
Lowe's
08.2022 - 01.2024
Senior Scrum Master
Nike
03.2021 - 08.2022
Project Manager
Devon Software services pvt Ltd
06.2015 - 03.2021
Senior Product Engineer
Harman Connected Services
11.2013 - 05.2015
Software Test Engineer
Aryaan Solutions Pvt Ltd
02.2011 - 11.2013
Bachelor of Engineering - Computer and Information Science
SJCIT