Cloud Technology
Niranjan Prasad G S
Senior IT Support Engineer
Bengaluru
Summary
Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior IT Support Engineer
Hiveminds Innovative Market Solutions
Bengaluru
12.2021 - Current
- Managing over 370 employee issues and building infrastructure.
- Infrastructure building to make day to day activity go smoothly
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals while providing long-term value for the company
IT Manager
Fox PRo Technologies
Bengaluru
08.2020 - 09.2021
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Maintained camera and physical security systems.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Closely collaborated with project members to identify and quickly address problems.
- Wrote policy, procedure and manuals governing internal IT use.
IT Engineer
Venture Solutions
Bengaluru
05.2018 - 07.2020
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Produced reports on success rates and remedial requirements.
- Maintained service schedule for software and hardware.
- Performed scheduled service work, installations, testing and repairs.
- Diagnosed malfunctions in Softwares, directing support tickets to appropriate personnel for remediation.
IT Assistant
Sintheetaa Technologies
Mysuru
05.2016 - 04.2018
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Set up and maintained Windows servers.
- Configured hardware, devices, and software to set up work stations for employees.
Education
B.E - Electronics And Communication
NDRK IT
Hassan 08.2011 - 01.2016
Skills
Networking
undefinedAccomplishments
- Documented and resolved [Issue] which led to [Results].
Interests
Devops
ML Ops
Timeline
Senior IT Support Engineer
Hiveminds Innovative Market Solutions
12.2021 - Current
IT Manager
Fox PRo Technologies
08.2020 - 09.2021
IT Engineer
Venture Solutions
05.2018 - 07.2020
IT Assistant
Sintheetaa Technologies
05.2016 - 04.2018
B.E - Electronics And Communication
NDRK IT
08.2011 - 01.2016
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