Summary
Overview
Work History
Education
Skills
Certification
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Current Role
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Nirdesh Kumar

Nirdesh Kumar

Nazibabad

Summary

Salesforce certified professional with 15+ years of experience. Worked on Salesforce Cross-Org Adaptor to integration salesforce to salesforce. Worked on MuleSoft to integrate the salesforce and other systems. Worked on Agentforce features like prompt builder, data library, automation agent and data cloud. Worked on Service cloud features like Chat, Messaging In-App and Web, Survey, Knowledge management. Worked on Salesforce Cloud, Community/Sites and Health Cloud. Strong background in designing, developing and deploying end to end integrated solutions. Experience in working on LWC and AURA components. Worked on the integration project that includes the SOAP, REST API. It includes both real time and batch integration with the middleware like Web methods, Informatica on-premises. Worked on Amazon S3 integration to upload/download the document. Worked on salesforce lightning components and convert the flex implementation into lightning component. Worked on the service console, live agent, and knowledge management. Developing the new enhancement requests using declarative features of Salesforce.com platform such as Workflow, Validation rules, Approval process, Email to Case setup, Triggers etc. Ensure development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues. Provide detailed design documentation of each component of the solution such as data migration, integration and custom development. Manage and provide direction for the onshore and offshore teams in support of development activities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Technical Architect

IBM
Gurgaon
08.2022 - Current
  • Working on Service cloud features like Chat, Messaging In-App and Web, Survey, Knowledge management.
  • Worked on Salesforce Cross-Org Adaptor to integration two salesforce org.
  • Worked on MuleSoft to integrate the salesforce and other systems.
  • Requirement gathering and creating the technical design documents and providing the solution to the team.
  • Work on vaccine management and created flow/LWC to administer the vaccine.
  • Work on lighting scheduler to schedule the appointment for vaccination.
  • Code review for PRs (Pull Requests) & Ensuring code quality guidelines are followed.
  • Project estimate and perform the POC.
  • Collaborate with members of the project team and business owners to design, develop, unit test, and provide post-release support.

Technical Architect

COGNIZANT
Gurgaon
02.2021 - 08.2022
  • Requirement gathering and creating the technical design documents and provide the solution to the team.
  • Design the system to integration multiple legacy systems.
  • Discuss with different teams like Integration, Testing team and make sure timely delivery of the project.
  • Code review for PRs (Pull Requests) & Ensuring code quality guidelines are followed.
  • Project estimate and perform the POC.
  • Collaborate with members of the project team and business owners to design, develop, unit test, and provide post-release support.

Technical Architect

ACCENTURE
Gurgaon
04.2018 - 01.2021
  • Requirement gathering and drafting technical/functional design documents.
  • Providing the solutions to mitigate the technical debts and implemented the CI/CD to improve the development life cycle.
  • Code review for PRs (Pull Requests) & Ensuring code quality guidelines are followed.
  • Design the Distributor flow for capital market and, implemented the BuyList, Virtual Hierarchy, Agreement and Opportunity modules.
  • Collaborate with members of the project team and business owners to design, develop, unit test, and provide post-release support.

Module Lead

WIPRO LTD
Dubuque
01.2015 - 04.2018
  • Requirement gathering and drafting technical/functional design documents.
  • Conversion of Flex implementation into salesforce lightning components.
  • Implement the salesforce community.
  • Implement the service console for the sales force user for different groups.
  • Implement the live agent and knowledge management that help salesforce user to provide the solution in timely manner.
  • Integrate the salesforce cases and another issue management tool ‘JIRA’ with the help of service rocket connector.
  • Replicate the sales force records in oracle schema for reporting and housekeeping purpose with the help of Informatica on-cloud.
  • Integrate the survey third party tool ‘Clicktool’ and salesforce. Syncing back the survey response back to the sales force for reporting purpose.
  • Developing the new enhancement requests using declarative features of Salesforce.com platform such as Workflow, Validation rules, Approval process, Email to Case setup, Triggers etc.

Senior Developer/Lead

WIPRO LTD
Greater Noida
08.2013 - 12.2014
  • Interact with multiple teams for Salesforce integration with customer master data management and legacy systems to support business needs.
  • Integrate the product pricing system ’PRISMA’ and sales force in real time with the help of custom SOAP web services.
  • Integrate the order, invoice, and quote data coming from EDWH and salesforce with the help of middleware.
  • Synchronize the account information between the master data system MDM and sales force with the SOAP web service.
  • Write the web service to create the opportunities with related products information in EDWH.
  • Produce a technical specification for custom development and systems integration requirements.
  • Implement the 2-way SSL for all integration with different system.
  • Single sign on SSO in salesforce.

Senior Developer

AkzoNobel
The Netherlands
12.2011 - 07.2013
  • Responsible for Configuration and Customization part of SFDC (Sales Force Dot Com).
  • Designed custom Questionnaire functionality which was used differently for each group across multiple countries.
  • Designed Rule engine to allow each group of country to define different Multi level approvers as per their need.
  • Implement the campaign management where the stores are targeted for new initiatives.
  • Manage the different environment i.e. sandboxes.
  • Develop the customer solution for the opportunity and product management.
  • Requirement Analysis and creating Design and take Approval from Client Side.
  • Attend meeting and discussions with client side for update of project.
  • Implement the sales force flow feature.
  • Worked with Country Local Vendors, Responsible for governor limits.

Developer

Tata Interactive System
Greater Noida
08.2010 - 10.2011
  • Requirement Analysis and creating Design and take Approval from Client Side.
  • Developed Functionality using Apex class Visual Force and JavaScript.
  • Implement the data loader command line interface (CLI) to extract the account, contact and contract information on the server and later these files were uploaded in SAP system.
  • Prepare Migration Checklist and develop Apex Test classes.
  • Used Salesforce.com standard objects and created custom objects to configure this module.
  • Responsible for Configuration and Customization part of SFDC.

Education

Bachelor of technology (B. Tech) -

Meerut Institute of Engineering and Technology
05.2010

Skills

  • Salesforce Lightning Web Components
  • Salesforcecom Apex Classes and triggers
  • Salesforce Integration
  • Sales Cloud
  • Service Cloud
  • Salesforce Cross-org Adaptor
  • MuleSoft
  • Agentforce and Data Cloud
  • Salesforce Lightning
  • Salesforce Community/Site
  • Jenkin
  • GIT
  • Bitbucket
  • Data management tool
  • Metadata migration tool

Certification

  • Salesforce.com Application Architect
  • Salesforce.com Integration Architect Designer
  • Salesforce Certified Development Lifecycle and Deployment Designer
  • Salesforce.com Certified Developer (Dev. 401)
  • Salesforce.com Certified Administrator

Disclaimer

I hereby affirm that all the information furnished in this resume is true.

<Enter your own>

Date of Birth: 01/31/88

Current Role

Technical Architect, https://www.linkedin.com/in/nirdesh-kumar-880b5247

Timeline

Technical Architect

IBM
08.2022 - Current

Technical Architect

COGNIZANT
02.2021 - 08.2022

Technical Architect

ACCENTURE
04.2018 - 01.2021

Module Lead

WIPRO LTD
01.2015 - 04.2018

Senior Developer/Lead

WIPRO LTD
08.2013 - 12.2014

Senior Developer

AkzoNobel
12.2011 - 07.2013

Developer

Tata Interactive System
08.2010 - 10.2011

Bachelor of technology (B. Tech) -

Meerut Institute of Engineering and Technology

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