Nirmal Singh
Gurgaon
Summary
Dynamic operations manager with a 11 proven track record at Supply Chain Experience, excelling in supply chain management and stakeholder engagement. Achieved a remarkable 99.99% accuracy in stock audits while leading cross-functional teams. Renowned for driving cost savings and enhancing operational efficiency through strategic decision-making and effective problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Operations
Arvind Life Style Brand
Delhi
02.2024 - Current
- Managed B2B and B2C operations of Arvind Pan India, and reviewed the metrics. Measured and reviewed performance via KPIs and metrics.
- Investigated customer complaints related to product and service quality or delivery issues.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Coordinated with other department heads to align operational activities with overall company objectives.
- Managed a successful stock audit of B2B and B2C with an accuracy of 99.99%, Arvind Pan India.
- Good in commercial negotiations and saved 10 lakhs rupees per month.
- Managed the SLA breaches in B2C and set the benchmark of 6 months without any breaches, Pan India B2C FC.
- In B2B, we completed the 60K GRN and 50K picking within a 12-hour short span of time and set the record.
- Handled multiple teams and directly reported to me 10 people.
- Monitored SPF closely and achieved a 90% recovery from SPF from the marketplaces, and before I joined, this ratio was 50%.
Team Lead
iNCREFF
Gurgaon
01.2022 - 02.2024
- Effectively served as a dedicated provider of comprehensive support for clients' warehousing needs, ensuring seamless operations, and driving high levels of satisfaction through adherence to defined Key Result Areas.
- Effectively managed a team of Points of Contact (POCs) assigned to each region, overseeing their performance in warehouse operations.
- Collaborated closely with the Operations team and warehousing partners, conducting weekly and monthly reviews to identify areas for improvement, and proactively addressing any issues that arise.
- Understanding client requirements and aligning internal teams to develop tailored solutions that boost operational efficiency and drive sustainable business growth.
- Conducted a comprehensive productivity analysis across multiple warehouses to identify trends and patterns, and implemented revised activity-based costing for clients and warehousing partners, resulting in increased transparency and cost savings.
- Work with new and existing business partners to provide the necessary support, such as seller panel creation, onboarding, training, material fulfillment, order processing, and mentoring, consistently to improve their performance for better ROI.
Senior Executive
MoveInSync
Gurgaon
06.2018 - 01.2022
- 100% client retention, with an upsell percentage of 60%, and maintaining the ARR of clients.
- Achieved a cost saving of 20% in implementation projects in the last six months, and reduced the time of implementation by 30%.
- Develop and coordinate all implementation schedules, and resource allocation across all product implementation teams.
- Interacting with top executives, such as CXOs, the procurement head, and the Head of IT of Fortune 500 clients, to illustrate the perspectives and the value derived from the projects.
- Successfully conducted trial/POC (Proof of Concept) and achieved a conversion rate of 75%.
Senior Executive - Genius Consultant
Deutsche Bank
06.2015 - 01.2018
- Managed and motivated the entire transport team, and was responsible for conducting the EHS for 200 vehicles and over 1,900 employees traveling daily.
- Monitoring and planning of cost management, and awareness of compliance policies.
- Maintaining good coordination with team members, employees, and vendors on a regular basis to ensure smooth functioning.
- Time-to-time meetings with the business and vendor teams to improve their performances.
- Timely implementing BCP with the ERT (Emergency Rescue Team) for DBOI safety and security.
Senior Executive
MetLife
Jaipur
06.2014 - 01.2015
- Ensured the implementation of day-to-day activities of the facility and security.
- Maintained and managed all databases related to transportation activities.
- Initiate cost efficiency measures in the transportation, facility, and security domains.
- Liaising with the fleet provider to ensure the successful completion of duty.
- Facilities management: Ensuring the execution of facility management policies by achieving more than 97% SLA, as per the defined scope of work.
Education
MBA - Supply Chain Management
IMT
NODIA03.2025
Bachelor Of Computer Application - COMPUTER SOFTWARE
Maharshi Dayanand University
RAJASTHAN06.2012
Skills
- Warehouse Management System
- Supply Chain Management
- Customer Success Manager
- Implementation Manager
- Vendor Management
- Business Operations & Strategy
- Cross-functional skills
- Leadership skills
- Problem Solving
- Decision-making
- Stakeholder engagement
Certification
- Increff Software
- SAP
- Unicommerce
- MoveInSync
- Jira
- My SQL
- Myntra, Amazon, Flipkart and Shopify
Accomplishments
- Achieved the highest sales numbers in BBD, processing 50K B2C orders in a single day across all warehouses without any OT. This is the highest-ever sales record for Arvind to date and has been recognized by Arvind's top management.
- WOW award in Increff and MoveInSync Company
Languages
- English
- Hindi
Personal Information
Nationality: Indian
Timeline
Manager of Operations
Arvind Life Style Brand
02.2024 - Current
Team Lead
iNCREFF
01.2022 - 02.2024
Senior Executive
MoveInSync
06.2018 - 01.2022
Senior Executive - Genius Consultant
Deutsche Bank
06.2015 - 01.2018
Senior Executive
MetLife
06.2014 - 01.2015
- Increff Software
- SAP
- Unicommerce
- MoveInSync
- Jira
- My SQL
- Myntra, Amazon, Flipkart and Shopify
MBA - Supply Chain Management
IMT
Bachelor Of Computer Application - COMPUTER SOFTWARE
Maharshi Dayanand University
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