Nirmala Suryaprakasha

• Collaborated with cross-functional teams to gather product information, ensuring accurate and up-to-date documentation.
• Performed product usability testing and UI/UX reviews for product.
  Managed doc planning, information architecture, resource allocation, bug triage, and effort estimation.
• Managed multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.
• Streamlined content management processes by implementing a centralized repository for all project documents.
• Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
• Expert in creating storyboards and user-friendly videos.
• Developed detailed technical documents and user guides for technical products.
• Worked closely with software engineers, product managers, and other departments to determine the accuracy and completeness of technical documentation.
• Edited and proofread technical documents for accuracy and consistency.

• I work for GE Digital and part of the Grid documentation team.
• I compare docs, get the updated changes from the current document.
• Check for technical updates in the guide, request for clarification and missing inputs. I also ensure that the documentation adheres to the GE Style guide and make editorial changes as required.
  
• Help my peers with first pass of documentation review before it is sent for approval/SME for clarification.
• Actively use GE box and GitHub.

• I managed Outside In Technology (OIT) documentation independently that consisted of 15 guides.
• I worked closely with the development, testing, and the product management team to develop the product deliverable.
• Analyzed new features from the dev JIRAs and updated the documentation.
• I was the first to develop a video within the WebCenter documentation team.
• I created an OBE (Oracle by Example), an online tutorial for Oracle API Platform Cloud Services.
• Took the initiative and cleaned up the legacy information in the Installation Guide for the WebCenter Sites, which involved installing all the prerequisites and WebCenter sites application from scratch.
• Experience in using the Confluence page, that's used to communicate technical decisions and project updates.
• Handled online helps for WebCenter content and uploading the translated help files to the dev environment.
• I have experience in using Slack channels and actively used JIRA and bug tracker tool

As an Assistant Manager, I managed the technical publication group working for the Process and Manufacturing division and domestic business, Bangalore site. 

My main responsibilities involved:

• Identifying the competency gaps and plan training.
• Estimating work schedules and understanding team dynamics. Handled managerial functions.
• Managed resource allocation & budgeting, vendor management, and effort estimation.

Along with the Assistant manager’s role, I handled the translations for the ABB projects as a Translation Coordinator. This role involves handling projects in Primavera, a project management tool. I worked on the implementation proposal, estimated the translation cost with the third party vendor.

• Managed DITA maps for multiple books. Created and worked on the conditions.
  
• Updated configuration plans.
• Worked as a coordinator for the counter handled in the S14 projects.
• Written feature analysis reports and alarms for the product features.

• Installed and tested complete EasyRIS application in the documentation test lab and update the documentation.
  
• As a lead writer, I helped the team member to ramp up to the client's expectation.
• Defined documentation process and peer review checklist for the team that's implemented as a part of quality guidelines in PIC, Bangalore a CMMI–Level 3 company.
• Trained the Development/Technical Writing team in PIC, Bangalore on the documentation way of working.