Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Accomplishments
Languages
Timeline
Generic
Nirmal Kumar Durai

Nirmal Kumar Durai

Padur

Summary

Accomplished Network & Services Operation Analyst with a proven track record at Accenture, enhancing FTTH project designs and streamlining data systems for efficiency. Spearheaded quality audits and led a 10-member team, showcasing strong leadership and quick learning abilities. Initiated RPA at TATA Consultancy Services, achieving a 15 FTE reduction. Expert in workflow optimization and resource planning, committed to delivering scalable solutions and client satisfaction.

Overview

15
15
years of professional experience

Work History

Network & Svcs Operation Analyst

Accenture Solution PVT.LTD.
Chennai
08.2023 - Current
  • Developed QGIS-based LLD designs for FTTH projects.
  • Evaluated LLD designs to identify and rectify potential errors.
  • Executed trenching, ducting, cabling, and splicing tasks related to the fiber factory (UGG).
  • Documented productivity trends and streamlined data tracking systems for improved efficiency.
  • Maintained management reports like FMEA, SIPOC, HLPM, and DLPM, and updated the changes whenever required.

Quality Auditing Analyst

Accenture Solution PVT.LTD.
Chennai
01.2019 - 01.2023
  • Led team of 10 in performing pre and post-bill audits.
  • Examined invoice and billing inquiries from stakeholders to ensure accuracy.
  • Manage FMEA, SIPOC, HLPM, and DLPM reports for accurate documentation.
  • Prepared and shared weekly and monthly decks with on-shore SMEs within the timeline.

SENIOR PROCESS ASSOCIATE

TATA Consultancy Services
Chennai
01.2012 - 01.2019
  • Executed comprehensive order management processes for a leading Australian telecom provider.
  • Processed customer orders through online portals.
  • Ensuring the order details are accurate and complete, including customer information, service requirements, and payment details.
  • Configuring and activating the requested telecom services, such as internet, mobile, or TV services.
  • Monitoring the status of orders and providing updates to customers.
  • Handled new connection requests and amendments throughout the entire process until billing completion.
  • Ensured accurate bill verification to prevent revenue leakages.
  • Initiated RPA (Robotic Process Automation) in our routing work and given client benefit of 15 FTE reduction

Root Cause Analyst

First source Solutions
Chennai
06.2010 - 01.2012
  • Gathering data from various sources such as network status, maintenance tickets, incident reports, and performance statistics to identify patterns and pinpoint the root causes of issues
  • To understand and identify the root cause for billing errors in PAN India telecom (postpaid & prepaid).
  • Providing solutions to avoid the same in future and sharing the end solution report to TRAI (Telecom Regulatory Authority of India).

Education

B.Sc - Information Sytems Managemet

Hindustan College of Arts & Science
Padur
01.2010

H.S.L.C -

B.K.M Higher Secondary School
Kelambakkam
01.2007

S.S.L.C -

B.K.M Higher Secondary School
Kelambakkam
01.2005

Skills

  • Self-motivated & positive in attitude to achieve goals
  • Strong Leadership and management skills
  • Quick learner and wish to learn in a wider area
  • Maintaining communication open and honest from the beginning
  • Team Handler & Team player and a strong communicator
  • Challenging and rewarding career in Client Co-ordination and Marketing areas
  • Plan and Effective in delegating the role for a leader
  • Understand and build scalable organizations through effective business plans and processes
  • Resource planning and scheduling
  • Workflow optimization

Disclaimer

I hereby declare that the above-furnished details are true to the best of my knowledge, Chennai, 02/25/25

Personal Information

  • Father's Name: V.Durai
  • Date of Birth: 12/25/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Accomplishments

  • Multiple times awarded as a star performer for months, and quarterly performer awards in TCS.
  • Awarded as the best performer at Accenture at multiple levels.

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Network & Svcs Operation Analyst

Accenture Solution PVT.LTD.
08.2023 - Current

Quality Auditing Analyst

Accenture Solution PVT.LTD.
01.2019 - 01.2023

SENIOR PROCESS ASSOCIATE

TATA Consultancy Services
01.2012 - 01.2019

Root Cause Analyst

First source Solutions
06.2010 - 01.2012

B.Sc - Information Sytems Managemet

Hindustan College of Arts & Science

H.S.L.C -

B.K.M Higher Secondary School

S.S.L.C -

B.K.M Higher Secondary School
Nirmal Kumar Durai