Nirmal Kumar Durai
Padur
Summary
Accomplished Network & Services Operation Analyst with a proven track record at Accenture, enhancing FTTH project designs and streamlining data systems for efficiency. Spearheaded quality audits and led a 10-member team, showcasing strong leadership and quick learning abilities. Initiated RPA at TATA Consultancy Services, achieving a 15 FTE reduction. Expert in workflow optimization and resource planning, committed to delivering scalable solutions and client satisfaction.
Overview
15
15
years of professional experience
Work History
Network & Svcs Operation Analyst
Accenture Solution PVT.LTD.
Chennai
08.2023 - Current
- Developed QGIS-based LLD designs for FTTH projects.
- Evaluated LLD designs to identify and rectify potential errors.
- Executed trenching, ducting, cabling, and splicing tasks related to the fiber factory (UGG).
- Documented productivity trends and streamlined data tracking systems for improved efficiency.
- Maintained management reports like FMEA, SIPOC, HLPM, and DLPM, and updated the changes whenever required.
Quality Auditing Analyst
Accenture Solution PVT.LTD.
Chennai
01.2019 - 01.2023
- Led team of 10 in performing pre and post-bill audits.
- Examined invoice and billing inquiries from stakeholders to ensure accuracy.
- Manage FMEA, SIPOC, HLPM, and DLPM reports for accurate documentation.
- Prepared and shared weekly and monthly decks with on-shore SMEs within the timeline.
SENIOR PROCESS ASSOCIATE
TATA Consultancy Services
Chennai
01.2012 - 01.2019
- Executed comprehensive order management processes for a leading Australian telecom provider.
- Processed customer orders through online portals.
- Ensuring the order details are accurate and complete, including customer information, service requirements, and payment details.
- Configuring and activating the requested telecom services, such as internet, mobile, or TV services.
- Monitoring the status of orders and providing updates to customers.
- Handled new connection requests and amendments throughout the entire process until billing completion.
- Ensured accurate bill verification to prevent revenue leakages.
- Initiated RPA (Robotic Process Automation) in our routing work and given client benefit of 15 FTE reduction
Root Cause Analyst
First source Solutions
Chennai
06.2010 - 01.2012
- Gathering data from various sources such as network status, maintenance tickets, incident reports, and performance statistics to identify patterns and pinpoint the root causes of issues
- To understand and identify the root cause for billing errors in PAN India telecom (postpaid & prepaid).
- Providing solutions to avoid the same in future and sharing the end solution report to TRAI (Telecom Regulatory Authority of India).
Education
B.Sc - Information Sytems Managemet
Hindustan College of Arts & Science
Padur01.2010
H.S.L.C -
B.K.M Higher Secondary School
Kelambakkam01.2007
S.S.L.C -
B.K.M Higher Secondary School
Kelambakkam01.2005
Skills
- Self-motivated & positive in attitude to achieve goals
- Strong Leadership and management skills
- Quick learner and wish to learn in a wider area
- Maintaining communication open and honest from the beginning
- Team Handler & Team player and a strong communicator
- Challenging and rewarding career in Client Co-ordination and Marketing areas
- Plan and Effective in delegating the role for a leader
- Understand and build scalable organizations through effective business plans and processes
- Resource planning and scheduling
- Workflow optimization
Disclaimer
I hereby declare that the above-furnished details are true to the best of my knowledge, Chennai, 02/25/25
Personal Information
- Father's Name: V.Durai
- Date of Birth: 12/25/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Multiple times awarded as a star performer for months, and quarterly performer awards in TCS.
- Awarded as the best performer at Accenture at multiple levels.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Network & Svcs Operation Analyst
Accenture Solution PVT.LTD.
08.2023 - Current
Quality Auditing Analyst
Accenture Solution PVT.LTD.
01.2019 - 01.2023
SENIOR PROCESS ASSOCIATE
TATA Consultancy Services
01.2012 - 01.2019
Root Cause Analyst
First source Solutions
06.2010 - 01.2012
B.Sc - Information Sytems Managemet
Hindustan College of Arts & Science
H.S.L.C -
B.K.M Higher Secondary School
S.S.L.C -
B.K.M Higher Secondary School
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