Nirmalkumar J
Onsite Service Engineer
Kancheepuram,TN
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
Work History
Project Manager/Technical Lead
HGLaser Engineering Co., Ltd.
04.2023 - Current
- Using various strategies and tools to provide effective solutions to customers' concerns.
- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
- Promptly following up on service requests and providing customer feedback.
- Monitoring equipment and machinery performance and developing preventative maintenance measures.
- Conducting quality assurance and safety checks on all equipment.
- Providing recommend Writing reports and presenting findings to Managers and Supervisors on a regular basis.
Senior Manager/Technical Support
TNeGA
02.2022 - 03.2023
- Created HTML templates, JavaScript files and CSS for UI module development.
- Assisted in programme development through planning, designing, creating and testing.
- Attended training to learn software development theory, techniques and coding best practices.
- Gained in-depth expertise in various coding languages, including C++, Java and JavaScript.
- Observed employee processes to understand work techniques and practices and applied knowledge acquired in designing improved software.
Assistant Manager/Software Support Engineer
T&M Services Consulting Pvt. Ltd.
12.2014 - 01.2022
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Installed new hardware and software to meet system specifications and user needs.
Education
B.Tech - Information Technology
Rajalakshmi Engineering College
Chennai01.2014
DCSE - Computer Engineering
Narasimma Pallavan Polytechnic College
Kanchipuram 04.2011
Skills
PHP / PERL / Access
Timeline
Project Manager/Technical Lead
HGLaser Engineering Co., Ltd.
04.2023 - Current
Senior Manager/Technical Support
TNeGA
02.2022 - 03.2023
Assistant Manager/Software Support Engineer
T&M Services Consulting Pvt. Ltd.
12.2014 - 01.2022
B.Tech - Information Technology
Rajalakshmi Engineering College
DCSE - Computer Engineering
Narasimma Pallavan Polytechnic College