K Nirmal Kumar
Tirupati
Summary
Versatile Senior Relationship Manager experienced in networking with stakeholders including vendors, customers, and clients. Achieved revenue growth and customer acquisition through expertise in CRM practices, risk analysis, and business process improvement. Focused on increasing market share and exceeding client needs through strategic partnerships.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Senior Relationship Manager
ICICI Lombard General Insurance
Tirupati
01.2025 - Current
- Cultivated strong client relationships through regular communication and follow-up.
- Managed policy renewals and ensured timely processing of client requests.
- Conducted comprehensive risk assessments to provide tailored insurance solutions.
- Handled 5 Members team past from 3months
- Conducting meeting for agent's and encouraging them with felicitated with shield and with certificates.
- Providing new updates to the team to agent's In the meeting and help them to qualify the numbers.
Chief Agency Manager - Agency Channel
HDFC ERGO
Tirupati
10.2021 - 01.2025
- Recruited 30 Agents within a Year and My Activation % is also more than 50% in 1st Year 21-22.
- Always been Top Performer in across PAN India for consecutive months.
- I have done 70 Lakh Retail Health Business in Last FY 23-24
- Achieved three promotions within 2.6 years at HDFC ERGO.
- Enhanced agent knowledge by leading product training sessions every other day.
- Demonstrated in-depth knowledge of policies related to accidental and health insurance.
- Experienced Team management with 3 employees in the period of June 2024 to December 2024.
Customer Success Executive (Assistant Manager)
First Energy P. Ltd
05.2018 - 06.2019
- Facilitated business expansion by collaborating with existing dealers.
- Secured business across Chittoor and Kadapa District, enhancing market presence.
- Appointed new dealers and organized events at dealer and customer locations to increase customer engagement.
- Processed customer orders and coordinated with distributor to generate product orders.
- Visited locations to gather insights on market trends and customer needs.
- Addressed dealer and customer issues to enhance satisfaction.
- Making daily call reports and business reports and sending to the regional Manager.
- Attending review meetings with RM every month.
- Visiting institutions where bulk cooking is going on and referring them for Thermax Boilers.
Quality Assurance Analyst
Home Credit India Finance Limited
06.2016 - 01.2018
- Worked as a Quality Assurance Analyst in Home Credit India Finance Private Limited for a period of 17 months.
- Executed regular site inspections to ensure compliance with POS standards.
- Executed mystery audits to uncover discrepancies and ensure adherence to protocols.
- Site Visit and doing the Quality Audit for the Sites & Same report sending to the Head office.
- Guided DSMs on process improvements based on observations from morning meetings.
- Engaged in review meetings to evaluate project progress and identify areas for improvement.
- Reporting every day Daily performance to my team leader, Allocation vs achievement.
- Compiled and submitted weekly and monthly performance reports for the team to my manager.
Customer Protection Officer (Assistant Manager)
Star union Dai Ichi Life Insurance Company Ltd.
- Assisted in managing claims and grievances, identifying and analyzing policy-related risks to improve customer satisfaction.
- Conducted physical and video call verifications for new life insurance business to ensure compliance and accuracy.
- Collected reference numbers from existing customers to generate new business and recommend policies aligned with customer financial status.
- Delivered functional support to the sales team, enhancing customer service quality.
- Monitored the insurance sales executives to maintain compliance with product guidelines.
- Facilitated communication regarding upcoming policy renewals to maintain customer engagement.
- Handled the tasks of providing the information changes regarding insurance services and products.
- Contributed to overall team success by taking on extra responsibilities.
- Successfully achieved my annual target and received appraisal for the year 2020-2021
Senior Sales Executive
Sriven Batteries Pvt ltd Group
- Built strong relationships with dealers, contributing to increased sales of batteries and engine oils.
- Managed payment processing from dealers, ensuring accurate and timely transactions for the company.
Sales Executive
India info line
Education
Bachelor of Science (B.Sc) -
Andhra University
12th Standard -
Jawahar Navodaya Vidyalaya
Eluru 05.2004 - 01.2006
10th standard -
Jawahar Navodaya Vidyalaya
Eluru 06.2003 - 03.2004
Skills
- Client relationship management
- Sales strategy
- Team leadership
- Contract negotiation
- Team training programs
- Talent acquisition
- Compliance management
Languages
- English
- Telugu
- Hindi
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Positives
- Good communication skills
- Good presentation skills
- Good leadership skills
- High learning attitude
Personal Information
- Father's Name: Katru Ramaiah
- Date of Birth: 08/April/1989
- Nationality: Indian
Languages
English
Beginner
A1
Hindi
Beginner
A1
Telugu
Beginner
A1
Timeline
Senior Relationship Manager
ICICI Lombard General Insurance
01.2025 - Current
Chief Agency Manager - Agency Channel
HDFC ERGO
10.2021 - 01.2025
Customer Success Executive (Assistant Manager)
First Energy P. Ltd
05.2018 - 06.2019
Quality Assurance Analyst
Home Credit India Finance Limited
06.2016 - 01.2018
12th Standard -
Jawahar Navodaya Vidyalaya
05.2004 - 01.2006
10th standard -
Jawahar Navodaya Vidyalaya
06.2003 - 03.2004
Customer Protection Officer (Assistant Manager)
Star union Dai Ichi Life Insurance Company Ltd.
Senior Sales Executive
Sriven Batteries Pvt ltd Group
Sales Executive
India info line
Bachelor of Science (B.Sc) -
Andhra University