Nirmalraj Murugesan
Technology Analyst
Urappakam,Tamilnadu
Summary
8 Years of Windows, Linux and Cloud Administrator experience in IT Infrastructure and Hosting support environment. Seeking a Technical position fully utilizing strong customer service attitude, exceptional organizational ability and technical skills
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Management of Windows Server 2012
Thinkpalm Technologies
Chennai
07.2019 - 06.2021
- Monitoring 30 external and internal websites of the organization through monitoring tools Nagios Identifying issues as per the alerts and providing immediate resolution
- Setting up a new DNS and a corresponding VHOST to make the website functional
- Setting up a user, password policy for user via active directory
- Responsible for troubleshooting Mail issues, Network issues, web monitoring and hardware issues
- Working with Ticketing Tools (ServiceNow, Bmc, Otrs)
- Maintained and Installing Linux OS, Cronjob, LVM, file permission, user creation and firewall configuration
- Working on logs monitoring and security monitoring
- Zabbix & Icinga administration, Configuring and Troubleshooting alerts
- Worked with Cronjobs for log rotation and RSYNC
- Scheduling downtimes of the servers for patching, memory upgrades and various admin activities in coordination with Appropriate teams
- Working with Load balancer of network bandwidth, troubleshooting with vendor
- Working within SLA to take ownership, escalate to resolve.
Application Support Engineer
Infosys Ltd.
chennai, Tamilnadu
06.2021 - Current
- Installed, configured, and maintained HCL
Unica Campaign v12.x environments on Linux
servers, including integration with web
application servers (WebSphere/Tomcat) and
databases (Oracle/DB2). - Performed database administration tasks such
as table mapping, system table management,
performance tuning, backups, and restoration
for Unica system and user tables. - Managed Linux server operations, file system
management, user permissions, shell scripting
(Bash), and monitoring tools for Unica
application servers. - Configured data sources, user roles,
permissions, and security policies in Unica
Platform and Campaign. - Troubleshoot and resolve production issues
related to flowchart execution,
contact/response history logging, and
integration with external systems. - Optimized Unica performance by monitoring
logs, clearing temporary tables, and
implementing operational monitoring
configurations.
Desktop Support and Windows Server
Dupont pvt ltd
Chennai
11.2018 - 06.2019
- Management of Windows Server 2012 (ADDS, DNS, DHCP, WSUS, WDS)
- Configure User Required Domain’s on windows server, User Administration and Permission
- Log Analysis, Maintaining Documents of 3 production server log's reports and server's list
- Give Remote Support to Developer via team-viewer; Give on Ticket Support, Mobile Support (24 hrs)
- Working within SLA to take ownership, escalate to resolve.
System Administrator
HCL Technologies
Chennai
05.2017 - 10.2018
- Installation and configuration of Windows OS (windows 10), Windows Xp, 7
- Monitoring SCCM log's and error log's, Hits
- Monitoring Symantec antivirus and troubleshooting if protection issues
- User and Group administration
- Trouble shooting hardware like Ram, hard disk issue
- On-call support to users for OS, Ms Outlook, Outlook Express & application.
Education
B.E(ECE) -
Knowledge Institute of Technology
Salem 08.2013 - 04.2016
Skills
Linux administration, RHEL
Knowledge on Azure services (web app, API, virtual machine & storage)
Configured and maintained FortiGate firewall
Log Analysis, Maintaining documents of production server error log's reports
Worked on Ticket tools (BMC, service now & OTRS)
IBM WebSphere deployment
Dynatrace, Splunk
Oracle DB
Amazon Web Services, CI CD knowledge
Ansible play book and Docker knowledge
Personal Information
Courses
· Red Hat (RHCSA).
· MCSA 2016.
· AWS solution architect
Timeline
Application Support Engineer
Infosys Ltd.
06.2021 - Current
Management of Windows Server 2012
Thinkpalm Technologies
07.2019 - 06.2021
Desktop Support and Windows Server
Dupont pvt ltd
11.2018 - 06.2019
System Administrator
HCL Technologies
05.2017 - 10.2018
B.E(ECE) -
Knowledge Institute of Technology
08.2013 - 04.2016