Nirmit Krishnatray

• Lead the end-to-end implementation and delivery of enterprise and edtech solutions, including RFID systems, Koha ILS, LMS platforms, AI-based proctoring tools, language labs, and anti-plagiarism solutions.
• Act as the primary technical point of contact for customers during deployment, training, and post-go-live support.
• Manage and mentor a five-member implementation and support team, delegating daily tasks and monitoring delivery timelines.
• Oversee system configuration, rollout, stabilization, and support for government and private enterprise clients.
• Conduct administrator and end-user training for the LMS, Koha ILS, and associated platforms.
• Handle technical compliance and specification review for tenders related to Koha ILS and RFID solutions, working closely with the Business Head.
• Resolve high-priority production issues by coordinating with internal teams and external vendors.
• Prepare operational and management reports using Excel and SQL-based data extraction to support decision-making.
• Use AI tools to improve documentation quality, accelerate troubleshooting, and streamline internal workflows.

Career Progression: Promoted from Associate Manager to Technical Manager in 2024 based on delivery ownership, customer trust, and leadership responsibility.

• Implemented RFID-based asset tracking and management systems for private and government enterprises, including BEL and BEL CRL.
• Executed installations, system configuration, testing, and customer handover for enterprise tracking solutions.
• Selected to lead India’s first cylinder tracking and management system for an international client.
• Managed the execution of a first-of-its-kind tracking platform, coordinating implementation activities, and client delivery.
• Worked directly with customers to gather operational requirements and translate them into technical solutions.
• Supported live systems and addressed post-deployment issues to ensure operational stability.

Key Impact:

• Successfully delivered a first-in-India cylinder tracking solution, establishing a reference implementation.
• Gained early leadership exposure by handling a high-visibility, critical project.